Telco Delivery Lead
Accenture
Employer Active
Posted 16 hrs ago
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate on a scale and transform their businesses.
Visit us at www.accenture.com
Lead the end-to-end delivery of complex, cross-functional transformations.
Oversee the integration and modernization of telco applications such as CRM, billing, order management, service assurance, and provisioning systems.
Ensure delivery excellence across multiple workstreams, coordinating cross-functional teams including solution architects, developers, testers, and business analysts.
Drive continuous improvement in delivery processes, leveraging automation, DevOps, and AI/ML where applicable.
Lead the integration of Generative AI (GenAI) capabilities into telco application ecosystems (e.g., BSS/OSS), enabling intelligent automation, personalized customer interactions, and enhanced operational insights.
Collaborate with data science and engineering teams to design and deploy GenAI-powered solutions such as virtual agents, intelligent ticket triaging, automated knowledge management, and AI-driven customer journey orchestration.
Monitor and report on delivery KPIs, ensuring transparency and alignment with client expectations.
Foster a culture of innovation, knowledge sharing, and capability building within the delivery team.
Required Skills & Qualifications:
PMP or equivalent certification is a plus.
15+ years of experience in telecommunications IT delivery, with a strong focus on BSS/OSS/ESS applications.
Deep understanding of telco application domains such as:
BSS: CRM, billing, revenue management, customer experience platforms.
OSS: Service fulfillment, assurance, network inventory, orchestration.
ESS: ERP, HR, finance, and enterprise-wide platforms.
Experience with agile delivery frameworks (e.g., SAFe, Scrum, Kanban) and DevOps practices.
Experience with AI/ML use cases in telco (e.g., predictive maintenance, customer churn, intelligent automation).
Familiarity with cloud-native architectures, microservices, and API-driven integration.
Desired Candidate Profile
Bachelor's or Master's degree in Computer Science, Engineering, Business, or related field.
Proven track record of delivering large-scale transformation programs in telco environments.
Strong stakeholder management and communication skills, with the ability to influence at senior levels.
Company Industry
- Telecom
- ISP
Department / Functional Area
- IT Software
Keywords
- Telco Delivery Lead
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Accenture
Accenture Technology : Through unmatched industry experience, the leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client's most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. Job Summary : We are seeking an experienced Telco Delivery Lead with deep expertise in Business Support Systems (BSS), Enterprise Support Systems (ESS), and Operational Support Systems (OSS) to join our Delivery team.
https://www.efinancialcareers.com/jobs-Saudi_Arabia-Riyadh-Telco_Delivery_Lead.id23459375