Telecommunications Agent
Mandarin Oriental Hotel Group
Employer Active
Posted 1 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
Abu Dhabi,
United Arab Emirates
Experience
1 to 5 years
Qualification Level
Graduate
Job Function
Telecom
Skillset
Hotel experience
Preferred Jobseekers
Jobseekers from any country
Job Location : Abu Dhabi, United Arab Emirates
Job Details :
Excellent organizational and effective communication skills
Minimum 1-year experience in the same role in a luxury hotel is preferred
Duties :
Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Emirates Palace Mandarin Oriental standards
Write down messages accurately for our guests and deliver messages in a timely manner
Handle guests' requests for DND (Do Not Disturb) and confidential status
Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests
Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
In case of emergency, to handle all communications for the hotel whilst serving as the communication center
Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial) Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests
Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning
In case of emergency, handle all communications for the hotel whilst serving as the communication center
Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Telecommunications Agent
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Mandarin Oriental Hotel Group