Telecommunications Manager Mandarin Oriental Hotel Group Posted on July 5, 2018 3 - 4 years Dubai - United Arab Emirates Bachelor of Hotel Management(Hotel Management). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responsibilities • Operate the Telecommunications department properly, efficiently and with profitability. • Act as a hotel ambassador at all times. • Supervise and assist Telecommunication Operators with their duties. • Ensure a warm and genuine Telephone experience for all callers. • Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Telecommunication Operators and Supervisor. • Maintain all department files and ensure that paperwork is kept to a minimum. • Ensure that sufficient stationary is available for the daily operation. • Serve as the Manager on Duty and available to guests as needed. • Ensure proper staffing at all times. • Compile and maintain the daily departmental communication report. • Ensure accurate communication of information and guest requests to all relevant departments. • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of colleagues. • Identifies quality improvement trends and effectively communicates issue to the Front Office Manager. • Handle all guest complaints and comments relating to the department tactfully. • Ensure that the Training manual is continuously updated, maintained and used effectively. • Personally identify guests in VIP categories and as well as repeat guests; recognize and anticipate their individual needs. • Cooperate and coordinate teamwork with other departments. • Maintain a departmental folder with up-to-date information on rates, promotional programs, special benefit cards, Mandarin Oriental Hotel Group details, etc. • Perform any other reasonable duties as required by the Front Office Manager or the Assistant Front Office Manager. • Is responsible to ensure that Business Center is kept neat and tidy • Ensure there is sufficient stationary at all times • Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects • Make sure printers are working at all times and contact IT & T when maintenance or ink are needed • Trash should be taken out and thrown away • Ensure proper training is provided to the Telecommunication Operators so they can assist reservations department, front office and room service at all times but especially overnight Education & Certificates • High School Diploma or equivalent. • Bachelor Degree in Hospitality/Hotel/Business Management is an advantage. Experience • Minimum 3 years experience working in a 5-star hotel environment. • Minimum 3 years experience working in Front Office operations within a luxury hotel. • Strong command of MS office products and Mitel system. • Good knowledge of Hotsos, and Rex. • Pre-opening experience is an advantage. • Middle East experience is an advantage. Skills • Customer focus. • Perform job with attention to details and the ability to organize and handle multiple tasks effectively • Proven ability to successfully motivate and lead a team Clear communication; effective verbal and written communication skills in English. Arabic is an advantage Company Industry Hotels / Hospitality Department/Functional Area Administration Keywords Hospitality Staffing Counselling Front Office Operations Customer Satisfaction Quality Improvementiness Management Hr Room Service REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Manager Jobs in Dubai Assistant Jobs in Dubai Executive Jobs in Dubai Administration Jobs in Dubai Front Office Management Jobs in Dubai Front Office Operations Jobs in Dubai Communication Skills Jobs in Dubai Manager Jobs in UAE Assistant Jobs in UAE Executive Jobs in UAE Administration Jobs in UAE Front Office Management Jobs in UAE Front Office Operations Jobs in UAE Communication Skills Jobs in UAE Manager Jobs Assistant Jobs Executive Jobs Administration Jobs Front Office Management Jobs Front Office Operations Jobs Communication Skills Jobs Mandarin Oriental Hotel Group View Contact Details Contact Name/ Designation: - Website http://careers.pageuppeople.com/800/cw/en/job/500197/telecommunications-manager Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?