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Telecommunications Manager

Mandarin Oriental Hotel Group

Posted on July 5, 2018

3 - 4 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality

Opening 01

Job Description

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Responsibilities
• Operate the Telecommunications department properly, efficiently and with profitability.
• Act as a hotel ambassador at all times.
• Supervise and assist Telecommunication Operators with their duties.
• Ensure a warm and genuine Telephone experience for all callers.
• Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Telecommunication Operators and Supervisor.
• Maintain all department files and ensure that paperwork is kept to a minimum.
• Ensure that sufficient stationary is available for the daily operation.
• Serve as the Manager on Duty and available to guests as needed.
• Ensure proper staffing at all times.
• Compile and maintain the daily departmental communication report.
• Ensure accurate communication of information and guest requests to all relevant departments.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of colleagues.
• Identifies quality improvement trends and effectively communicates issue to the Front Office Manager.
• Handle all guest complaints and comments relating to the department tactfully.
• Ensure that the Training manual is continuously updated, maintained and used effectively.
• Personally identify guests in VIP categories and as well as repeat guests; recognize and anticipate their individual needs.
• Cooperate and coordinate teamwork with other departments.
• Maintain a departmental folder with up-to-date information on rates, promotional programs, special benefit cards, Mandarin Oriental Hotel Group details, etc.
• Perform any other reasonable duties as required by the Front Office Manager or the Assistant Front Office Manager.
• Is responsible to ensure that Business Center is kept neat and tidy
• Ensure there is sufficient stationary at all times
• Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects
• Make sure printers are working at all times and contact IT & T when maintenance or ink are needed
• Trash should be taken out and thrown away
• Ensure proper training is provided to the Telecommunication Operators so they can assist reservations department, front office and room service at all times but especially overnight
Education & Certificates
• High School Diploma or equivalent.
• Bachelor Degree in Hospitality/Hotel/Business Management is an advantage.
Experience
• Minimum 3 years experience working in a 5-star hotel environment.
• Minimum 3 years experience working in Front Office operations within a luxury hotel.
• Strong command of MS office products and Mitel system.
• Good knowledge of Hotsos, and Rex.
• Pre-opening experience is an advantage.
• Middle East experience is an advantage.
Skills
• Customer focus.
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Proven ability to successfully motivate and lead a team
Clear communication; effective verbal and written communication skills in English. Arabic is an advantage


Hotels / Hospitality

Administration

Keywords

Hospitality Staffing Counselling Front Office Operations Customer Satisfaction Quality Improvementiness Management Hr Room Service

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Mandarin Oriental Hotel Group


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