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Telecommunications Team Leader


Posted on July 13, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Key tasks
The Telecommunications Team Leader supervises the team of operators, ensuring the delivery of maximum customer satisfaction at all times, and provides extended support to the Front Office manager on duty as and when required.
Supervises the telecommunications team ensuring the successful operation of the switchboard, and the compliance of hotel policies and procedures.
Identifies training needs within the team and contributes ideas to improve the operation.
Operates the switchboard, handling each call internal and external, with best-in-class customer service at all times.
Facilitates each customer query, by either communicating the requested knowledge effectively, or by redirecting the call to the relevant department efficiently.
Maintains current knowledge of the hotel and it s localities in terms of facilities, amenities and events etc.
Utilizes the Fidelio guest profile system to gain customer knowledge.
Processes management's long distance call vouchers and records them on the traffic sheet.
Updates and monitors the guest wake-up call sheet, executing requests accordingly.
Records messages for guests and management as required.

Hotels / Hospitality

Data Entry / Operations / Back Office Processing


Front office Customer service Customer satisfaction Compliance Management Training query


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Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.

AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world

AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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