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Telephone Operator and CID Data Entry Agent

Novotel Abu Dhabi Al Bustan

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

, Posted on May 16, 2018 1 Opening

Job Description

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Key tasks
Responsible for all communications, to and from the hotel main switchboard and fax
Ensures proper functioning of telephone equipment's in the hotel at all times in line with the telephone operating procedures
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Helps meet the department's quantitative targets through his/her sales efforts
Courteously receives and properly routes incoming calls
Helps encourage guest loyalty by developing friendly, personalized relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible
Conveys the brand and hotel image through his/her irreproachable attitude

Industry Type : Hotels / Hospitality
Functional Area : Installation / Maintenance / Operations / Repair


Data entry Administration Telephone operating Telephone Operator Guest relations

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Novotel Abu Dhabi Al Bustan

We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Our Brands include:

-Grand Mercure
-Suite Novotel
-Thalassa sea & spa
-ibis Styles
-ibis budget
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