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Telephone Operator - Arabic Speaker at Crowne Plaza Dubai

Intercontinental Hotels Group (IHG)

1 - 2 years United Arab Emirates - United Arab Emirates

Any Arabic National

, Posted on March 22, 2018 1 Opening

Job Description

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Do you see yourself as a Telephone Operator - Arabic Speaker ?
What's your passion? Whether you're into scuba diving, golf or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like you to join our friendly and professional team - people that help us create great hotels guests love.
The Crowne Plaza Dubai is an upscale hotel brand located along the business area of Sheikh Zayed Road with over 568 rooms, 13 international restaurants and bars, and has one of the largest meeting, conference and banqueting facilities in the UAE.
We are looking for reassuring, social, goal-oriented, dynamic, confident people to join around 700 colleagues who are committed to maintaining the highest standards of quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.
At the moment, we are looking for a Telephone Operator - Arabic Speaker to join our enthusiastic, warm and friendly Front Office team at Crowne Plaza Dubai .
As a Telephone Operator - Arabic Speaker , you will ensure that all guests are served to the company standard in the Front Office Department. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times within Front Office areas.
The Key Responsibilities are:
Process all incoming and outgoing calls accurately and courteously
Records and controls accurately wake up calls
Pages guests in co-operation with concerned departments
Records all entries on traffic sheets
Assists guests with international calls and directory queries
Abides by principles of guest privacy
Handles guests needs or requests and reports complaints to the Telephone Supervisor
Report on logbook daily
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing cases of emergency.
Advises defects on switchboard equipment to Supervisor
Maintains a clean work environment
Attends to all guest queries and requests promptly
Maintains detailed knowledge of the Hotel's fire, life and safety system
Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
Maintain Hotel Information
You will need to be flexible with working hours and be a team player. You should have a minimum of 1 to 2 years relevant experience. You will be an enthusiastic individual who can communicate easily with both your fellow team members and guests. You will bring with you strong interpersonal skills and good command of written and spoken English is required. A professional and friendly appearance, a service orientated mindset, high initiative, team spirit, a drive for results are desired.
Other Information: You must meet the legal requirements to work in this country.
In return we'll give you a competitive tax-free financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. To find out more about us or any other jobs with IHG please look at careers.ihg.com
We are an equal opportunities employer.

Industry Type : Hotels / Hospitality
Functional Area : Helpdesk / Customer Service / Telecalling


Front office Hospitality Service Policies Strong interpersonal skills Telephone Operator Spoken english Hotel Guest Dancing

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Intercontinental Hotels Group (IHG)

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