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Telephone Operator (Arabic Speaker)

Kempinski - Mall of the Emirates

Posted on August 3, 2018

1 - 2 years Other - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Telephone Operator (Arabic Speaker)
The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards
Kempinski Hotel Mall of the Emirates
A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.
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Key Responsibilities:
• Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
• nbspWrite down messages accurately for our guests and deliver messages in a timely manner
• Handle guests' requests for DND (Do Not Disturb) and confidential status
• Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc
• In case of emergency, handles all communications for the hotel whilst serving as the communication center
• Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests
• Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning
• In case of emergency, handle all communications for the hotel whilst serving as the communication center
• Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge
• Maintain the neatness of their working area at all time
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Competencies:
• CID experience
• Arabic language is a must
• Fluency in English (Written and Spoken)
• Additional languages is a strong asset
• Previous experience in a similar role in a 5 star international hotel chainnbsp
• Flexibity
• Excellent communication skillsnbsp
About Kempinski
Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Front Office Telephone Operatoriness Executive Monitoring

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Kempinski - Mall of the Emirates


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