Telephone Operator (Arabic Speaker) Kempinski - Mall of the Emirates Posted on August 3, 2018 1 - 2 years Other - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Telephone Operator (Arabic Speaker) The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards Kempinski Hotel Mall of the Emirates A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai. nbsp Key Responsibilities: • Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards. • nbspWrite down messages accurately for our guests and deliver messages in a timely manner • Handle guests' requests for DND (Do Not Disturb) and confidential status • Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests • Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc • In case of emergency, handles all communications for the hotel whilst serving as the communication center • Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests • Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning • In case of emergency, handle all communications for the hotel whilst serving as the communication center • Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge • Maintain the neatness of their working area at all time Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Competencies: • CID experience • Arabic language is a must • Fluency in English (Written and Spoken) • Additional languages is a strong asset • Previous experience in a similar role in a 5 star international hotel chainnbsp • Flexibity • Excellent communication skillsnbsp About Kempinski Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage. • Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Keywords Front Office Telephone Operatoriness Executive Monitoring REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Telephone Operator Jobs in Dubai Receptionist Jobs in Dubai Front Office Executive Jobs in Dubai Hotel Jobs in Dubai Front Office Jobs in Dubai Reception Jobs in Dubai Telephone Operating Jobs in Dubai Telephone Operator Jobs in UAE Receptionist Jobs in UAE Front Office Executive Jobs in UAE Hotel Jobs in UAE Front Office Jobs in UAE Reception Jobs in UAE Telephone Operating Jobs in UAE Telephone Operator Jobs Receptionist Jobs Front Office Executive Jobs Hotel Jobs Front Office Jobs Reception Jobs Telephone Operating Jobs Kempinski - Mall of the Emirates View Contact Details Contact Name/ Designation: - Website https://www.catererglobal.com/job/telephone-operator-speaker/kempinski-mall-of-the-emirates-job82621652 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?