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Telephone Operator


Posted on December 3, 2019

1 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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We are excited to find the next Heartist Telephone Operator to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Telephone Operator.
•Process all incoming and outgoing calls accurately and courteously
•Ensure smooth internal telecommunication as per Raffles Standards
•Accurately record and control wake-up calls
•Assist guests with international calls and directory queries
•Call guests by name whenever possible
•Page staff member when requested
•Abide by principles of guest privacy
•Handle guests requests promptly and report complaints to the Telephone Supervisor
•Bill call costs
•Aware of local telephone listings and frequently dialed numbers
•Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
•Advise defects on switchboard equipment to Supervisor
•Maintain a clean work environment
•Maintain detailed knowledge of the Hotel s fire, life and safety system
•Adhere to OH&S policies and procedures

Hotels / Hospitality

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

• Written and verbal communication skills in English
•Able to develop rapport with Colleagues and Management staff
•Ability to work cohesively with co-workers as part of a  team
•Ability to focus attention on guest needs, remaining calm and courteous at all times
•Ability to promote positive relations with all hotel guests & patrons
•Able to exercise good judgment with difficult guests
•Under standing and ability to work in a multi-cultural environment
•Secondary Education or relevant qualifications in Hotel Manageme t.
•Minimum 1 year relevant experience preferably in a four or five star hotel


Telephone Operator


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Founded in the year 1887, Raffles Hotels & Resorts is an award-winning, luxury international hotel company. The company’s first property to open was Raffles Hotel, Singapore. Over the years, the company has expanded its portfolio which currently comprises over eleven properties. From secluded r esorts to city hotels, Raffles has its presence in key locations around the world including Singapore, Cambodia, China, UAE, Saudi Arabia, Seychelles, and Paris. In UAE, the hospitality giant has its property (Raffles Dubai) in Dubai. Raffles Dubai is strategically located on Sheikh Rashid Road which is considered to be the premium business and shopping district of the city.

With a compelling mix of cultures and styles, every hotel in the Raffles family has its own individual personality, with its own story to tell and its own sense of place. However, each one is proud to draw on the original Raffles tradition of delivering thoughtful, personal and discreet service.

Together, as a global community of hospitality leaders, Raffles Hotels & Resorts is committed to cultivating a culture in which its colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of the guests, but opportunities for employees to grow in their career within Raffles’s incredible brands around the world. The company is committed to building a highly engaged workforce and creating a great workplace culture.

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