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Telephone Operator

Raffles Hotels and Resorts

Posted on December 3, 2019

1 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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We are excited to find the next Heartist Telephone Operator to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Telephone Operator.
KEY ROLES & RESPONSIBILITIES
Process all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Raffles Standards
Accurately record and control wake-up calls
Assist guests with international calls and directory queries
Call guests by name whenever possible
Page staff member when requested
Abide by principles of guest privacy
Handle guests requests promptly and report complaints to the Telephone Supervisor
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Maintain detailed knowledge of the Hotel's fire, life and safety system
Adhere to OH&S policies and procedures
PERSONAL ATTRIBUTES
Written and verbal communication skills in English
Able to develop rapport with Colleagues and Management staff
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with all hotel guests & patrons
Able to exercise good judgment with difficult guests
Under standing and ability to work in a multi-cultural environment
QUALIFICATIONS
Secondary Education or relevant qualifications in Hotel Management.
EXPERIENCE
Minimum 1 year relevant experience preferably in a four or five star hotel


Hotels / Hospitality

Helpdesk / Customer Service / Telecalling

Keywords

Telephone Operator

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Raffles Hotels and Resorts


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