Telephone Operator Raffles Hotels and Resorts Posted on December 3, 2019 1 - 3 years Dubai - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We are excited to find the next Heartist Telephone Operator to join the Raffles Dubai team!Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.If you are looking for a dynamic environment for growth, please join us as a Telephone Operator.KEY ROLES & RESPONSIBILITIESProcess all incoming and outgoing calls accurately and courteouslyEnsure smooth internal telecommunication as per Raffles StandardsAccurately record and control wake-up callsAssist guests with international calls and directory queriesCall guests by name whenever possiblePage staff member when requestedAbide by principles of guest privacyHandle guests requests promptly and report complaints to the Telephone SupervisorBill call costsAware of local telephone listings and frequently dialed numbersStrictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situationsAdvise defects on switchboard equipment to SupervisorMaintain a clean work environmentMaintain detailed knowledge of the Hotel's fire, life and safety systemAdhere to OH&S policies and proceduresPERSONAL ATTRIBUTESWritten and verbal communication skills in EnglishAble to develop rapport with Colleagues and Management staffAbility to work cohesively with co-workers as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with all hotel guests & patronsAble to exercise good judgment with difficult guestsUnder standing and ability to work in a multi-cultural environmentQUALIFICATIONSSecondary Education or relevant qualifications in Hotel Management.EXPERIENCEMinimum 1 year relevant experience preferably in a four or five star hotel Company Industry Hotels / Hospitality Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Telephone Operator REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Telephone Operator Jobs also searched Dubai UAE All Jobs Telephone Operator Jobs in Dubai Receptionist Jobs in Dubai Front Office Executive Jobs in Dubai Customer Service Jobs in Dubai Hotel Management Jobs in Dubai Hospitality Jobs in Dubai Verbal Communication Jobs in Dubai Telephone Operator Jobs in UAE Receptionist Jobs in UAE Front Office Executive Jobs in UAE Customer Service Jobs in UAE Hotel Management Jobs in UAE Hospitality Jobs in UAE Verbal Communication Jobs in UAE Telephone Operator Jobs Receptionist Jobs Front Office Executive Jobs Customer Service Jobs Hotel Management Jobs Hospitality Jobs Verbal Communication Jobs Raffles Hotels and Resorts View Contact Details Contact Name/ Designation: - Website https://www.hozpitality.com/jobs/9282148/telephone-operator.asp Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?