Telephone Operator Rotana Hotels & Resorts Posted on January 15, 2020 2 - 3 years Dubai - United Arab Emirates Any Graduation. Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job DescriptionWe are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:• Receive each guest call in a professional and friendly manner• Maintain effective communication with all related department to ensure smooth service delivery• Handle every query in a polite and courteous manner and exceed guest expectations• Ensure guests are greeted by name upon calling as per the Rotana Standard• Maintain an up to date knowledge of the hotel and local services• Maintain an awareness of guest profile through the Opera guest profile system• Complete management s long distance call vouchers and record them on the traffic sheet• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls• Take messages for guests and management as per the required standard.SkillsEducation, Qualifications & ExperiencesYou should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.Knowledge & CompetenciesThe ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:Understanding the JobTaking ResponsibilityRecognizing DifferencesCustomer FocusAdaptabilityTeamwork Company Industry Hotels / Hospitality Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Telephone Operator Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Telephone Operator Jobs also searched Dubai UAE All Jobs Telephone Operator Jobs in Dubai Receptionist Jobs in Dubai Front Office Executive Jobs in Dubai Customer Service Jobs in Dubai Hospitality Jobs in Dubai Hotel Jobs in Dubai Front Office Jobs in Dubai Telephone Operator Jobs in UAE Receptionist Jobs in UAE Front Office Executive Jobs in UAE Customer Service Jobs in UAE Hospitality Jobs in UAE Hotel Jobs in UAE Front Office Jobs in UAE Telephone Operator Jobs Receptionist Jobs Front Office Executive Jobs Customer Service Jobs Hospitality Jobs Hotel Jobs Front Office Jobs Rotana Hotels & Resorts View Contact Details Contact Name/ Designation: - Website https://www.amitojobs.com/job/259090/telephone-operator/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?