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Telephone Operator

For a 4 star Hotel opening soon

Posted on July 4, 2018

1 - 5 years Dubai - United Arab Emirates

Intermediate School. Any Nationality Female

Opening 01

Job Description

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As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Hotel Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management's long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Telephone Operator

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For a 4 star Hotel opening soon

in Dubai

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