Telephone Operator Millennium & Copthorne - MILLENNIUM Posted on August 10, 2018 2 - 3 years Sharjah - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB * Welcome to our World Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth. We have an Ambition to operate 100 preferred hotels by year 2020. Job Location Located in the heart of Sharjah, the four star Copthorne Hotel Sharjah is a striking landmark by Khalid Lagoon. The Hotel is 5 mins away from Museums of Sharjah, Sharjah Aquarium, Al Majaz Amphitheater, Al Jazeera Water Park and Expo Centre Sharjah. The 255 guest rooms including the executive suites and Club Rooms are equipped with satellite TV, an electric kettle and an en-suite bathroom. The suite includes a living room complete with a dining area and a private spa bath. The Hotel features two luxurious restaurants; the Lagoon and La Veranda as well as O2 Spa. Key Job Responsibilities • To ensure a strong product knowledge of hotel services and facilities to provide an efficient service to hotel guests. Assist guest with international calls and queries. • To process incoming and outgoing calls accurately and courteously using the telephone standards adhered to as laid out in the telephone and company SOP. To have full knowledge and understanding of each Department Heads position and their role to know who all members of staff are within the hotel. • To maintain a log of all wake up calls received and to ensure that these are carried out promptly and in the correct manner as laid out in the telephone SOP. • To have full knowledge of the functions relating to the Telephone Operator section in Opera. • To be knowledgeable about daily functions and activity in the hotel in order to deal effectively with guest queries. • To monitor switchboard system if working and reports non-functional equipment's. • Familiarize with hotel promotions and theme nights, F&B outlet timings. • Emergency procedures, Bomb threats Emergency call button. • To update and monitor CID system. Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Desired Candidate Profile * Minimum 2 years of experience in similar role in a Hotel. Degree/ Diploma in Hotel Management. Fluent in English language, both verbal and written. Fluency in Arabic or other languages is an advantage. Handling telephone calls. Knowledge in CID System and opera. Good communication skills. Keywords Hotel Management Telephone Operator Telephone Handling Senior Executive Electricals Monitoring Parking Roominess Executive REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Telephone Operator Jobs in Dubai Receptionist Jobs in Dubai Front Office Executive Jobs in Dubai Hotel Jobs in Dubai Hotel Management Jobs in Dubai Restaurant Jobs in Dubai Telephone Handling Jobs in Dubai Telephone Operator Jobs in UAE Receptionist Jobs in UAE Front Office Executive Jobs in UAE Hotel Jobs in UAE Hotel Management Jobs in UAE Restaurant Jobs in UAE Telephone Handling Jobs in UAE Telephone Operator Jobs Receptionist Jobs Front Office Executive Jobs Hotel Jobs Hotel Management Jobs Restaurant Jobs Telephone Handling Jobs Millennium & Copthorne - MILLENNIUM View Contact Details Contact Name/ Designation: - Website https://millennium.taleo.net/careersection/jobdetail.ftl?job=180000DW&lang=en Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?