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Telephone Operator

Marjan Island Resort & Spa

2 - 3 years United Arab Emirates - United Arab Emirates

Any Nationality


, Posted on March 9, 2018 1 Opening

Job Description

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They will process all external and internal calls either by redirecting calls or assisting the caller. He/She will take ownership of the caller s request and ensure follow up according to the hotel s standards. To serve as a liaison for Guests requiring information relating to all aspects of the hotel. To maintain the hotel s telephone system and assisting all external and internal Guests in operating the telephone system.
Handle all Guest requests promptly and efficiently
Communicate internal and external Guest requests via phone and PMS software
Ensure all requests logged in Log Book are followed up according to the hotel s standards
Provide information on hotel services
Promote internal outlets
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office Food & Beverage and Engineering
Maintain an excellent relationship with all departments, in particular Housekeeping, Front Office , Food & Beverage and Engineering
Maintain accurate records of all internal and external Guest requests and follow-up with the necessary department and/or Guests in the pre-determined time frame
Maintain excellent communication within the Marjan Service Centre department as well as with all other departments
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Have full knowledge of the hotel s emergency procedures
Maintain a safe working environment
Assist Front Office with administrative duties as required
Participate in meetings
QUALIFICATIONS:
Fluency in English required (verbal & written)
Strong telephone skills
Excellent telephone manners, telephone voice
Strong typing and clerical skills, organized and detail oriented
Strong interpersonal skills and English communication skills
A hospitality diploma is an asset
Knowledge of computerized Front Office systems required with emphasis in Hotel based PMS and Windows, MS Office Suite an asset
Prior experience in customer service an asset
A passion for guest service
Excellent team spirit
Ability to handle many conflicting priorities at any given time
Able to work well under pressure
Must be willing to work shifts (incl. Night shifts)
Knowledge of a third language an asset


Industry Type : Hotels / Hospitality
Functional Area : Secretary / Front Office / Personal Assistant (PA)

Keywords

Telephone Operator Front Office Housekeeping Hospitality Customer Service Administration Communication Skills Strong Interpersonal Skills Suite

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Marjan Island Resort & Spa


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