Home Jobs in UAE Telephone Operator Jobs in UAE Telephone Operator

Telephone Operator

Rove Hotels

2 - 3 years United Arab Emirates - United Arab Emirates


, Posted on March 1, 2018 1 Opening

Job Description

Email Job
X
Email sent successfully. X

Telephone operator acts as an ambassador and host for all hotel and social guests. The Telephone Operator is responsible for the Rove experience of all our guests. The Telephone Operator is Rove Hotels Ambassador and treasures and values the Rove brand and blueprint at all times on site and off site.
Key accountabilities:
-
Assists with the guest s Rove Experience
-
Assists with updating Visas and CID
-
Assists the operation with check-in and check-out, attends to guest in the business center, answers phones and e-mail correspondence and any other enquires in accordance to the hotel SOP s and regulations
-
Ensure telephone calls are answered as per the Rove Hotel Dubai standards for any queries internally or from guests.
-
Responsible to send LTR1 to our guests within 24 hours of making the booking and LTR2 7 days or less prior to arrival
-
Responsible to ensure that daily communication is done in regards to guests arrivals, pre-arrangements, guest preferences, follow ups and traces
-
Ensures that all requests from guests in regards to their stay and followed up, actioned and updated in profile notes
-
Is a continual source of information, help and assistance to all guests
-
Builds a rapport with our in-house guests and maintains interaction in order to facilitate guest recognition and obtains information regarding their preferences.
-
Keeps the Homebase supervisor informed of any problems or unusual matters of significance.
-
Conducts Hotel show around when requested.
-
Handles the inventory of the lifestyle supplies, orders and collects it from the general store.
-
Demonstrates and reinforces Rove s Values and Culture Characteristics.
-
Works in a close, supportive and flexible manner with other departments, in a spirit of We work through Teams
-
Identifies and anticipates guests needs and requirements.
-
Coordinates Departmental duties with various departments such as Executive Office, Housekeeping, Engineering, Sales and Marketing and Security to ensure that all guests are given friendly and caring service according to Emaar Standards.
-
Books At The Top tickets, tours and makes restaurant reservations
-
Accomplishes a set of administrative duties such as writing reports and other specific duties related to the job function
-
Responsible for updating guest profiles
-
Follows up on traces related to his department and makes sure it is resolved to the best of the guest satisfaction.
-
Assists with the preparation of the Rove as per training and guidelines.


Industry Type : Hotels / Hospitality
Functional Area : Secretary / Front Office / Personal Assistant (PA)

Keywords

Telephone Operator Housekeeping Service Tours Administration Sales Engineering Guest Satisfaction Report Inventory

Report Abuse

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Rove Hotels


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Jobseeker Login

Log In With