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Telephone (Operator)

Shangri-La Hotels & Resorts

1 - 2 years United Arab Emirates - United Arab Emirates

Any Nationality


, Posted on March 3, 2018 1 Opening

Job Description

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The hotel comprises 214 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.
JOB ROLE
The Telephone (Operator) is responsible in ensuring smooth delivery of services to guests and handling all telephone communication in a courteous, friendly and efficient manner maintaining high standard of service and hospitality at all times.
The key responsibilities of the position are as follows but not limited to:
• Responsible for providing the highest level of service to hotel guests.
• Ensures all calls are handled professionally and with care adhering to hotel s and Shangri-la policies and procedures.
• Records and channels guest request to appropriate departments.
• Accurately records all guests requests and messages and ensures they are handled correctly.
• Responsible for the orderliness, tidiness and smooth operation of the Service Centre.
• Represents the hotel with all telephone calls from in house guests and external calls.
• Assist guests with any restaurant, tour or hotel reservations.
• To be knowledgeable of hotel emergency procedures and know what to do when emergency arises.
REQUIREMENTS
• 1+ years experience in a similar position in a 4* or 5* hotel
• Excellent communication skills in English (oral and written).Fluency in Arabic is an advantage
• Passion for delivering highest levels of guest service
• Has pleasant and cheerful presonality.
• Ability to work long hours and shift.


Industry Type : Hotels / Hospitality
Functional Area : Installation / Maintenance / Operations / Repair

Keywords

Hospitality English Policies Guest service Telephone Operator Writing level Business Executive Hotel Complex

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Shangri-La Hotels & Resorts

Shangri-La Hotels and Resorts started operations in the year 1971 with its first deluxe hotel in Singapore. The name Shangri-La is inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon. The name encapsulates the serenity and service for which the various hotels and re sorts of the group are renowned for. Over the years, the Hong Kong-based hotel and resort group has emerged as one of the leading names in the Asia Pacific market. It is also regarded as one of the world’s finest hotel ownership and management companies. The group owns and manages over 95 hotels and resorts throughout Asia Pacific, North America, the Middle East and Europe. Its brands include Shangri-La Hotels, Shangri-La Resorts, Traders Hotels, Kerry Hotels, and Hotel Jen. It also has two clubs namely, Aberdeen Marina Club and Xili Golf and Country Club. In the UAE, the hospitality chain has three properties: Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi; Traders Hotel, Qaryat Al Beri, Abu Dhabi; and Shangri-La Hotel, Dubai.





In addition to this, the chain also has new hotels under development in mainland China, Cambodia, Hong Kong, Indonesia, Malaysia, Myanmar, Saudi Arabia and Sri Lanka. The hospitality giant has won numerous global awards including:

• Best Hotel Chain in Asia Pacific, DestinAsian Readers’ Choice Awards (Asia);

• Best Business Hotel Brand in Asia-Pacific, Business Traveller Asia-Pacific Awards;

• Best Business Hotel Chain in China, Best in Business Travel Awards, Business Traveler (US);

• Best Hotel Brand in China, Business Traveller China Awards;

• Best Business Hotel Chain in Asia Pacific, Business Traveller UK Awards; and more.





The company gives credit for its success to the efforts and abilities of its people. As an employer, it is committed to helping its employee unleash their potentials. Towards this end, the company invests heavily in the development of its staff. The hospitality giant is expanding its presence in Asia, the Middle East and Africa resulting in increased opportunities for people with a passion to delight.



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