Telephony Incident Management Engineer - BTG/Microsoft - Orange Posted on September 12, 2019 2 - 4 years Cairo - Egypt Any Graduation, Bachelor of Science(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB about the role• Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business)• Provide second level expert support for OBS customers in both technologies• Ensure outstanding customer experience• Own incidents/changes according to shift rules• Own incident through its life ensuring service restoration & customer's business continuity• Resolve incidents within the set (SLA/SLO) & our KPIs• Ensure efficient analysis, troubleshooting and restoration of voice services including multivendor platforms & Orange core voice network• Perform in-depth troubleshooting by checking CDRs, traces and all relevant logs• Work with/ challenge carriers and vendors• Log and track all action plan set during incident handling while ensuring regular updates to the customer in timely manner until resolution• Ensure effective communication skills on all levels: with customer as well as internally to level 1 teams, Service Management• Liaise with higher technical support levels, teams & vendors to drive incident resolution• Initiate escalation procedures to higher technical levels when needed and provide them with all fault details• Activate chronic procedures to respective groups and Voice Service Managers as necessary• Keep management informed of major incidents and high impact• Ensure continuous development and maintain up to date knowledge of different technologies• To deliver efficiently any tasks or projects assigned by the group manager Company Industry Telecom / ISP Department/Functional Area IT Software Desired Candidate Profile about youEducation/Certification:• Engineering, Computer Sciences or Telecommunications degree• Switched voice experience• and/or Microsoft Lync/Skype for Business certification or equivalent experience• CCNP voice or equivalent experience is a plusExperience:• 2-4 years operational experience in Voice• If candidate has Switched Voice background, s/he needs to be qualified in switched voice product suites• Good knowledge of Voice protocols (H.323, SIP , SS7, ISDN), RTP, codecs• Experience with NGN• Experience in Telecom, PSTN, Core network or Core Switching• Good knowledge of SBC, Media Gateways, Voice Gateways• If candidate has background in Microsoft, then s/he needs to be qualified in Microsoft Telephony product suites (voice domain)• Experience in Lync 2013, Skype for Business 2015 is a must• Experience with Microsoft partners such as Ribbon (Sonus), Audiocodes is a plus• Experience in Teams is a plus• Experience in Microsoft Lync/Skype for Business Core is a plus• Experience in Active Directory, Windows Server 2008/2012, SCOM is a plusProfessional skills:• Customer oriented• Business focused & target achiever• Good interpersonal and communication• Good time management• Conflict management• Ability to work under pressure• Problem solving & logical thinking• Team player• Ability to work on shift basis (night & weekend)• French language is a plus• English language proficiency is a must Keywords Telephony Incident Management Engineer - BTG/Microsoft - REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Manager Engineer Jobs also searched Manager Engineer Jobs IT-Software Jobs SIP Jobs Networking Jobs PSTN Jobs H323 Jobs Switching Jobs Orange Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life. Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce. 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