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Telephony Incident Management Engineer -Cisco-


2 - 4 years Other - Egypt

Any Nationality

, Posted on May 17, 2018 1 Opening

Job Description

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- Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents.
- Troubleshoot, identify and resolve call center and access number faults.
- Troubleshoot value added services (Voice Mail, Attendant console , etc...)
- Document all troublesh

Industry Type : IT - Software Services
Functional Area : Telecom Engineering / Communications Engineering

Desired Candidate Profile

about you
- Engineering degree in telecommunications.
- 2-4 years technical experience in Cisco IP telephony & Voice over IP.
- Experience in operation & crisis management.
- CCNP (Voice / Collaboration) certified.
- Strong voice experience (Cisco) product suites.
- Good knowledge in Voice protocols (SS7, H323, MGCP, SIP, H248, etc...).
- Good knowledge in network, LAN/WAN protocols.
- Cisco Contact Centre knowldge and experience is plus.
- Excellent problem solving skills.
- Ability to work under pressure.
- Ability to work in a multitask environment, dealing with multiple tasks.
additional information
- Excellent interpersonal, cross-cultural and strong communications skills.
- Good time management, and organisational skills.
- Good Presentation/report writing skills.
- Customer centric approach.
- Tenacity.
- Flexibility in terms of working hours, ability to work on shift.
- Proactive, self motivated and determined attitude.
- English proficiency, French language is a plus.
- IT skills is a plus


Change Management Wan Incident Management Release Management Crisis Management Sip Mgcp H323 Ss7

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