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Telesales Executive

DHL Express Egypt

Posted on November 8, 2019

2 - 4 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department.
• Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
• Act as Tele Sales customers main contact for DHL.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Open new accounts and ensure they trade profitably.
• Act as Tele Sales customers main contact for DHL, responding and satisfying their sales and post sales requirements.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential.
• Manage a portfolio of customers via telephone.
• Liaise closely with Sales Channels
• Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
• Adhere to regional standards on profit margins and discount guidelines.
• Any deviation from the tariffs requires management agreement Work under limited supervision with periodic review.
• Use independent judgment and determine the best course of action through the interpretation of policies and procedures.
• May provide general guidance/direction, training, and technical assistance to lower level service, production, and support personnel
• Senior service, production, or support roles highly experienced in the area of responsibility.
• Performs all of the standard and some specialized more complex aspects of the function.
job requirements
2 to 4 years
Not Specified at least
Logistics and Supply Chain


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

2-4 years of experience in related area of responsibility.
• Bachelor degree in Business administration or other related field.
• Fluent English language.
• Excellent communication skills.
• Thorough knowledge of tasks and responsibilities.
• Effectively applies skills in accomplishing tasks.

Keywords

Telesales Executive

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DHL Express Egypt


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