Trainee Front Office
At Kempinski, your attention to detail,
authenticity, and pride will inspire the beautiful performance that is uniquely
Kempinski. Every day is an opportunity to learn from world class leaders and
one another. The knowledge and experience you gain today will inspire your
growth and our company tomorrow.
Your future awaits
Emerald Palace Kempinski Dubai is looking for
professional individuals to join the team as Trainee Front Office to gain
The traineeship will have a
duration of 6 months, with a starting date as of February 2019.
Emerald Palace Kempinski Dubai
Inspired by palaces of Continental Europe,
Emerald Palace Kempinski Dubai is a five-star luxury beach resort dedicated to
the finest elements of life. Guests are welcome to immerse in an elegantly
curated stay, dining and leisure experiences at this landmark destination on
Palm Jumeirah, and discover Dubai s iconic palace by the sea. With its opening in 2018, the hotel s classical design will
complement the Kempinski Hotel & Residences Palm Jumeirah, which has been
developed in the same architectural style and is located on the adjacent plot.
Your tasks will include the following but are not limited to:
Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski quality standards.
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone, email or in person.