Trainee - Front Office

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Trainee Front Office
At Kempinski, your attention to detail,
authenticity, and pride will inspire the beautiful performance that is uniquely
Kempinski. Every day is an opportunity to learn from world class leaders and
one another. The knowledge and experience you gain today will inspire your
growth and our company tomorrow.
Your future awaits
Emerald Palace Kempinski Dubai is looking for
professional individuals to join the team as Trainee Front Office to gain
invaluable experience
The traineeship will have a
duration of 6 months, with a starting date as of February 2019.
Emerald Palace Kempinski Dubai
Inspired by palaces of Continental Europe,
Emerald Palace Kempinski Dubai is a five-star luxury beach resort dedicated to
the finest elements of life. Guests are welcome to immerse in an elegantly
curated stay, dining and leisure experiences at this landmark destination on
Palm Jumeirah, and discover Dubai s iconic palace by the sea. With its opening in 2018, the hotel s classical design will
complement the Kempinski Hotel & Residences Palm Jumeirah, which has been
developed in the same architectural style and is located on the adjacent plot.
Your tasks will include the following but are not limited to:
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Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski quality standards.
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Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures.
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Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
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Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
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Answer all guest requests and questions in a friendly and caring manner, whether by telephone, email or in person.

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Are you a good fit? We are
looking for candidates that meet the below criteria:
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Hospitality education (preferred)
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You are committed, resilient and flexible
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Initial experience in the hotel industry or gastronomy through internships
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Outstanding commitment, willingness to serve and great interest in a team-oriented way of working
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Interest in developing internationally at Kempinski after training
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Friendly and cordial appearance
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Excellent verbal and written English; additional languages an advantage
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Legal eligibility to work in Dubai
About Kempinski
Hoteliers since 1897, we
have travelled the world in search of the most fascinating destinations without
ever forgetting the finest traditions of our European heritage. We are
dedicated to please, educated to entertain, and we never compromise on the
European elegance of service. We pride ourselves on delivering a beautiful
performance for each and every one of our guests. And for our employees, we
provide a stage on which they can flourish and realise their full
potential.
Embrace an experience as
individual as you are