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Training Coordinator

Crowne Plaza Hotels & Resorts - Middle East & Africa

2 - 3 years Abu Dhabi - United Arab Emirates

Any Nationality


, Posted on March 17, 2018 1 Opening

Job Description

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DUTIES & RESPONSIBILITIES:
1. Identifies and analyses the training and development needs in the Hotel and prioritizes such needs in line with the hotel business plan.
2. Assists Heads of Department and Departmental Trainers to prepare training and development plans for their departments.
3. Develops annual hotel training and development plan.
4. Plans, organizes and evaluates training and development activities for Executive and Assistant level employees, through external consultant, retreats, cross-exposure periods, self-study programmes and goals programme
5. Organize and conducts employee orientation in line with Corporate standards
6. Conducts and evaluates off-job training as required.
7. Participates in developing and implementing various training and development programmes to meet identified needs and to ensure guest service and quality.
8. Delivers briefings of internal programmes to Executive Committee and keep them
informed of training and development issues.
9. Carries out departmental standards reviews with each Departmental
Trainer in line with a greed standards.
10. Establishes and maintains records of training for all off-job courses.
11. Prepares monthly training report for Hotel General Manager and Area Training Manager.
12. Compiles the hotel training budget and monitors expenditure on a monthly basis
13. Maintains standard hotel training equipment and library of resources.
14. Maintains links with schools, colleges and universities providing show rounds, work experience placements and talks as appropriate.
15. Contributes towards the FLS Committee, ensuring legal requirements
in terms of training are adhered to.
16. Participates in the hotel incentive programmes by providing support through
training and recognition.
17. Monitors present and future trends in the training and development field and
makes recommendations.
18. Establishes and maintains effective employee relations.
19. Contributes towards other hotel activities as appropriate.
20. Monitors Heartbeat/results on a monthly basis and identifies area for improvement,
guides Departments Heads to focus on the training needs accordingly.
21. Assists Director of Human Resources and Departments Heads with the Performance
Management process.
22. Monitors ESPS results, communicates to Departments Heads, follows-up implementation
of the ESPS departmental action plans.
23. Works in association with the Director of Human Resources to conduct such functions as
coaching, counseling and assists with other Personnel functions as required.
The Holiday Inn^ brand looks for people who are friendly, relaxed and always looking for ways to provide reliable service and comfort delivered in a fresh yet familiar way.
Holiday Inn Abu Dhabi Downtown is the second of its brand in Abu Dhabi featuring 241 well-designed guest rooms, with a variety of food & beverage outlets - La Piazza - all day dining restaurant, Cappuccino serving delicious selection of snacks, Harvesters Pub - known for its fresh food, sublime drinks and great atmosphere and all in addition to meeting rooms and banqueting facilities. The hotel is a kilometer away from Abu Dhabi Grand Mosque. The hotel's fitness facilities are located at the top floor, and offer great views of the city. Besides a well-equipped fitness room, pool and massage rooms.
DUTIES & RESPONSIBILITIES:
1. Identifies and analyses the training and development needs in the Hotel and prioritizes such needs in line with the hotel business plan.
2. Assists Heads of Department and Departmental Trainers to prepare training and development plans for their departments.
3. Develops annual hotel training and development plan.
4. Plans, organizes and evaluates training and development activities for Executive and Assistant level employees, through external consultant, retreats, cross-exposure periods, self-study programmes and goals programme
5. Organize and conducts employee orientation in line with Corporate standards
6. Conducts and evaluates off-job training as required.
7. Participates in developing and implementing various training and development programmes to meet identified needs and to ensure guest service and quality.
8. Delivers briefings of internal programmes to Executive Committee and keep them
informed of training and development issues.
9. Carries out departmental standards reviews with each Departmental
Trainer in line with a greed standards.
10. Establishes and maintains records of training for all off-job courses.
11. Prepares monthly training report for Hotel General Manager and Area Training Manager.
12. Compiles the hotel training budget and monitors expenditure on a monthly basis
13. Maintains standard hotel training equipment and library of resources.
14. Maintains links with schools, colleges and universities providing show rounds, work experience placements and talks as appropriate.
15. Contributes towards the FLS Committee, ensuring legal requirements
in terms of training are adhered to.
16. Participates in the hotel incentive programmes by providing support through
training and recognition.
17. Monitors present and future trends in the training and development field and
makes recommendations.
18. Establishes and maintains effective employee relations.
19. Contributes towards other hotel activities as appropriate.
20. Monitors Heartbeat/results on a monthly basis and identifies area for improvement,
guides Departments Heads to focus on the training needs accordingly.
21. Assists Director of Human Resources and Departments Heads with the Performance
Management process.
22. Monitors ESPS results, communicates to Departments Heads, follows-up implementation
of the ESPS departmental action plans.
23. Works in association with the Director of Human Resources to conduct such functions as ? ?
coaching, counseling and assists with other Personnel functions as required.


Industry Type : Hotels / Hospitality
Functional Area : Training / Learning

Keywords

Training Coordinator Performance management Coaching Training and Development Employee orientation Business planning HR Training needs Guest service Personnel functions Employee relations

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