Translated from Arabic, Meydan means a meeting place . Meydan Hotels, through its collection of luxury hotels & resorts, provides its guests and customers with a myriad of unique and iconic places to meet.
Whether it is a meeting of minds at a board meeting or a meeting of hearts at a wedding reception, Meydan Hotels has unrivaled venues that make its properties the place to meet.
Meydan Hotels not only personifies warm, authentic yet modern Arabian hospitality; it also represents luxury, elegance, space, style, action and serenity.
With its home in Meydan City, a prestigious new business, sporting and lifestyle destination in Dubai, Meydan Hotels is ideally situated at the epicentre of one of the world s most exhilarating destinations. Its portfolio currently includes The Meydan Hotel, Bab Al Shams Desert Resort and Spa and The Atayeb Catering in Dubai.
The scope of the Job
Works with property leadership team to identify and address employee and organizational development needs. Responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
Supports individual and team development, career development, and training and experience-based learning
Induct, coach, and mentor new Team Members
Interacts with hotel leaders responsible for people development to provide support to operational departments
Partners with the department to deliver training programs and other organizational and leadership development interventions
Monitors and conducts learning and development reviews with each department
Plans designs and facilitates the delivery of programs as required.
Works alongside and manage departmental trainers to ensure that regular and consistent departmental training is delivered to fulfil the operational needs.
Follows through to make sure that both individual and organizational goals are achieved based on the agreed Development Plans in their Performance Appraisals.
Manages and facilitates cross-training within the property.
Liaises with external institutions and organizations for all appropriate external programs that the team members will be nominated for
Administers the enrolment of Training programs, compile and maintain training records, training statistics, and monthly training reports.
Conducting a TNA and in conjunction with the Cluster Training Manager develops the hotel's annual training plan. Aligning the plan to support business objectives both short, medium and long-term.nbsp
Responsible for all aspects of the colleague training and development lifecycle: orientation, regulatory certifications, career progression, performance management.nbspAdhering to all required UAE laws as well as following the international best practice.nbsp
Monitors the Customer Metrix reports and guest satisfaction ratings. Discusses the same with Department Heads to address any performance issues within the Department that are impacting upon guest service.nbsp
Ensures that all training systems are fully implemented within all departments and regularly reviews the same, revising and updating as required: new employee training plans; cross-training; buddy system; new employee monthly checklist; on-job training etc.
To be considered for this Role :
• Previous experience of delivering trainings in a similar environment.
• Relevant diploma and a degree in hospitality management or other relevant business fields, from an academic institution
• You should be able to work under pressure.