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TRAINING MANAGER, RETAIL

Burberry Limited

2 - 4 years Dubai - United Arab Emirates

Any Nationality


, Posted on March 15, 2018 1 Opening

Job Description

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Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.
JOB PURPOSE
Service excellence ambassador, responsible for managing, inspiring and training retail teams in the field, to consistently meet expectations and bring the Burberry service philosophy to life.
RESPONSIBILITIES
Field trainer responsibility:

Management and development of regional trainers (if appropriate).

Monitor training and development of sales teams in the region/area (if appropriate).

Face-to-face in-store delivery of global sales associate retail training programme.

Train and oversee performance of in-store training champions (personally or through field team).

With regional director / store manager, assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences.

In partnership with the regional director, observe talent and feedback on people development opportunities.

Using knowledge of business metrics and in partnership with regional manager, identify training needs and create / lead the training team to create agile training in line with development process (as required).

Feedback to the corporate training and education team on training programmes and service initiatives.

Proactively gain and share knowledge of competitor brands (brand, product and services).
Retail academy responsibility (delete as appropriate):

Responsible for the delivery and execution of academy programmes to management level.

Talent management, in partnership with external institutions and the internal talent team.

In partnership with the corporate training and education team, localise content where appropriate.

Monitor new starters throughout 90 day induction period (personally or through field team).
PERSONAL PROFILE

Previous experience of effectively managing a team remotely.

Previous experience in delivering sales, service and product training within a luxury retail environment.

Awareness of store operations and retail systems.

Adult learning qualification advantageous.

Strong presentation skills.

Proven track record of independent working and self management.

Personally represents the brand image.

Motivational and inspiring.

Commercial awareness

Strong planning and organisational skills

Shows initiative and is self-motivated

Team player

Microsoft office literate (to a high level)
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: Utd.Arab Emir. || Not Applicable || Dubai || Retail || Retail Operations || n/a ||


Industry Type : Retail
Functional Area : HR / Human Relations / Industrial Relations

Keywords

Sales Associate Luxury Digital marketing Email Induction Facebook Product design Talent management People development Linkedin

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Burberry Limited

Founded in 1856, Burberry today remains a quintessentially British brand, with a closely connected, creative thinking culture at its heart. Burberry believes that to be a great brand it must also be a great company and constantly leverages the energy of its culture. Headquartered in London, the bra nd has built a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies
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