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Transmission Engineer

Client of Rygon Corporation

Posted on February 15, 2018

2 - 3 years Al Madina Al Munawarah - Saudi Arabia

Bachelor of Technology/Engineering(Electronics/Telecomunication). Any Nationality

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Job Description

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Monitor and manage Transmission network alarm events, service outage, network performance deterioration, customer complaint from alarm panel, constant monitor and analyze network performance consistently. This also includes providing escalation and notification of Minor, Critical and Major incidents/outages and first line of troubleshooting.
Monitor alarms and performance information on the 24x7 basis.
Perform analysis to identify issues follow by restoration when possible (1st and 2nd line of Support).
Respond to Network Customer Support Team within agreed SLA time frame.
Perform periodic content service testing such as loop testing, etc...
Create and update/manage trouble tickets for any detected problem.
Ensure all docket information are capture in activity log
Managing technical escalation to ensure faults is rectified within agreed SLAs.
Perform Escalation and Notification to keep management and other business units informed during system outages.
Assist the FO shift leader in producing activity report for KPI calculation.
Check and certified new network elements to be commissioned in operation environment within agreed KPI. (RFS)
Assist the operation team in process improvement and ongoing development of tools and system.
Ensure proper work progress, shift handover, data communication, team work spirit etc.
Technical Competence
Good knowledge in Ericsson MW, OMS and Transport Networks.
Good knowledge of the network topology, its traffic handling capabilities and traffic characteristics.
Good knowledge about network operation center processes and interfaces.
Good Knowledge in SOM, SOE and SON.
Good knowledge of network implementation / integration processes.
Good knowledge of IP networks.
Good PC skill.
Qualified and interested candidates to send updated CV to rasha.elhaj@rygoncorp.com
Ref# 6669

Telecom / ISP

Telecom Engineering / Communications Engineering


Troubleshooting Service Customer Project Coordinator Data Communication Tools Improvement Network Elements Operation Team

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