Transport Controller (Operations)

Reload Logistics

Company Description

Founded in 2007, Reload Logistics began as an independent logistics provider with a bold vision: to simplify and connect Africa s complex supply chains. Over the years, we have expanded rapidly across Southern Africa and the Middle East, building a strong presence in over 13 countries.

Headquartered in Dubai, with deep operational roots in key African trade corridors, we have grown into a trusted partner for international freight forwarding, cross-border transportation, warehousing, project cargo, and customs clearance solutions. From managing over 800,000 sqm of warehousing space to operating a fleet of 1,000+ trucks and 200 rail wagons, Reload continues to invest in infrastructure and innovation.

Today, Reload Logistics is a reliable and forward-thinking logistics leader, empowering trade and connectivity across Africa and beyond.

Role Overview

The Transport Controller plays a critical role in coordinating and overseeing transportation activities to ensure smooth cargo movements, compliance with client requirements, and timely issue resolution. This role requires strong organizational, communication, and problem-solving skills, with a focus on client satisfaction and operational efficiency

Key Responsibilities

Prepare job details including schedules, documentation, clearing agents, loading/offloading points, and distribution lists.

Issue and verify all transport-related documents (Packing List, Road Manifest, Client Invoice, etc.).

Monitor Estimated Time of Arrivals (ETAs) and ensure timely updates.

Oversee capacity allocation and execution to meet client commitments.

Provide accurate daily client reports in line with agreed formats.

Handle client queries and exceptions, offering clear and timely feedback.

Manage supplier communications regarding new bookings, delays, and updates.

Oversee incident management and risk events (accidents, breakdowns, unauthorized stops).

Arrange escorts for high-value cargo and confirm all necessary details.

Notify relevant parties and calculate demurrage charges where applicable.

Coordinate with ground teams at loading, offloading, and border points to ensure smooth operations.

Develop Standard Operating Procedures (SOPs) as required to improve efficiency.

Directly manage a small team of 2 4 staff, including Operations Expeditors and Purchase Expeditors.

Provide ongoing feedback to Key Account Managers regarding client performance and status.

Participate in three weekly meetings to address challenges, seek clarifications, plan ahead, and manage escalations

Key Skills & Competencies

Strong organizational and coordination skills.

Excellent verbal and written communication.

Ability to manage pressure and meet strict deadlines.

Problem-solving and decision-making abilities.

Proficiency in MS Office & Excel; prior experience with ERP systems is an advantage.

Strong leadership and team management skills.

Qualifications & Experience

Diploma or bachelor s degree in Logistics, Supply Chain, or related field (preferred).

Minimum 3 5 years experience in transport coordination, logistics, or supply chain management.

Experience in client-facing roles and incident management is an advantage.

Prior exposure to managing small teams is desirable.