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Transversal Delivery Manager


Posted on August 10, 2018

1 - 2 years Other - Egypt

Any Nationality

Opening 01

Job Description

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Responsible as a Transversal Delivery Manager for one or several transversal infrastructures used for OCB Customer services and offers.
The Transversal Delivery Manager is in charge of :
• Managing Handovers on Operational side
• Managing Operational Projects (Release and Patch / Refresh / Lifecycle / Capacity / Maintenance)
• Managing Operational Complex Incident and Crisis
• Managing Operational platform (TMD activities)
Main activities:
OCB OPS Referent for one or more major Transversal Infrastructure management
Current scope of transversal infrastructures are amongst Storage, Backup, Monitoring, Network, Admin Zones
• Close collaboration with related Suppliers, Engineering and Implementation teams
• Introduce transversal infrastructure to new usage features and suggest their evolution/extension
• Contribute to capacity management at a cost effective level
• Help Asset Management team on maintenance contracts with appropriate support coverage and budget allocation/costs
• Coordinate simple and complex change with multiple stakeholders
• Manage the Release & Patch Management process with the Operation teams to make sure the infrastructure is up-to-date. Make sure the appropriate CAB are activated and obtain OCB CAB approval.
• Close collaboration with related Operation teams :
• Ensure TOO validate implemented projects correctly according to the handover checklist
• Support & Assist our transversal infrastructures in their service usage (Best practices, configuration, Q&A, help/follow to the incident resolution)
• Manage either proactive or corrective action plan (SIP)
• Lead the crisis from the transversal infrastructure perspective to reduce impacts on offers/customers services. This means to be available on 24x7 exceptionally.
• Resolve blocking point during incidents, crisis or simple request
• Technical Manager Dedicated (TMD) is involved during the lifecycle of a given platform or customer :
• He is the main operational and implementation point of contact
• He can assist the Vertical SDM during technical meeting with the customer
• He can contribute to pre sales study for extension and refresh program
• Its aim is to hide the technologies and to focus on services Scalability/Availability/Quality

IT - Software Services

IT Software

Desired Candidate Profile

about you
Technical skills/Knowledge:
• Customer Oriented and strong sensitivity to Customer satisfaction
• Real leadership to lead transversal/customer crisis
• Ability to work under pressure
• Strong Project Management skills with Financial Efficiency spirit
• Strong Communication skills
• Strong ITIL KnowledgeTransversal Management and coordination capacity
• Strong Analysis skills
• Good knowledge in Network, Virtualization, Storage & Backup Solutions for Cloud Solutions
• English and French fluent is a plus
• Good interpersonal, team-build and leadership skills
• Proactive, self-motivated and determined attitude
additional information


Presales Sip Virtualization Patch Management Infrastructure Management Asset Management Capacity Management Operations Project Management


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Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.

Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.

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