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Travel Consultant - Customer Service

NOK for Human Capital Solutions

Posted on November 7, 2019

1 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Dealing with customer requests provided by ticketing system, e-mail & client phone calls and satisfying the clients
• Following the company process & procedures and updating the systems according to transactions
• Catching daily operational targets & systematic follow ups for issues of previous days with the aim of resolution
• Coordinating with other departments, supervisors & team members to resolve the cases on time
• Systematic follow ups & coordination with the aim of meeting regional targets
• In case of necessity, taking initiative for company priorities & client satisfactions.
• Give solution to complex cases and/or can identify if needed to pass on to Sr. Agent
• Ensure services are provided to customers in a timely manner
• Responsible for on the job training for team members and new joiners.
job requirements
1 to 2 years
Not Specified at least
Travel and Tourism

Travel / Tourism

Sales / Business Development

Desired Candidate Profile

Graduated preferably from tourism related careers
• Minimum 1 year of experience in any customer service career.
• Flexibility to work various shifts, if required
• Fluency in English is a must.
• Excellent communication skills
• Diplomacy skills used to direct/persuade/influence others
• High level of sensitivity to clients
• Evaluates situations using multiple sources of information
• Customer oriented/driven
• Able to work under pressure and meet deadlines
• Conflict solver
• Self-motivator with the ability to use one s own initiative


Travel Consultant - Customer Service


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NOK for Human Capital Solutions

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