UAE National Partner Services Assistant

Ounass

Responsible for supporting and guiding the marketplace vendors on all day-to-day activities while connecting with internal stakeholders.

• Building and managing relationships with vendors (existing and new) and ensure that their onboarding journey is as smooth as possible.
• Training and development of vendors and adapting best practices to continuously drive efficiency.
• Manage vendor s adoption and engagement activities such as vendor communication emails, Knowledge centre and more.
• Be an active contributor for the development of operational solutions based on vendor requirements, be the internal voice of vendors from an operational perspective.
• Being the central point of contact and ensuring that the process from Purchase Order stage until product go live on the websites, is followed and the stakeholders are given updates.
• Support the Account Management team with an all vendor related inquiries.
• Proactively supporting our vendors by utilizing our platform tools.
• Ensure that Customer Service Standards for the department are always upheld and report exceptions for monitoring/review. Wherever possible strive to seek continual improvement in all processes.
• Proactively identifying best practices in terms of providing efficient consistent service to both internal and external stake holders
• Being KPI s oriented and proactively seeking solutions for recurring issues.
• Be prepared to be agile in terms of priorities and support and undertake other roles within the department as and when customer requirements mean it is necessary