UAE National Resolution Representative Al Futtaim Private Company (LLC)

Handle complaints from all channels including social media, store walk-ins, engagement center, and delivery teams, ensuring they are registered and recorded in MV-CRM, and provide resolution within 24 hours. Optimize customer relationships to drive sales growth and sustained profitability by understanding the IKEA product range and services and offering alternative solutions that meet individual customer needs. Ensure delivery and assembly job routing is done as per business requirement, maintaining efficiency, proactivity, and productivity in daily tasks. Highlight repeated manufacturing defects immediately to maintain quality control and update knowledge of current range and assembly instructions to instill customer confidence. Follow safety procedures as per the IKEA manual to prevent physical injuries or damage to company or customer property. Assist in troubleshooting communication issues between customers and delivery suppliers, ensuring effective resolution of customer complaints across all channels.