UAEN Part Time Shopping Experience Assistant Al Futtaim Private Company (LLC)

The Shopping Experience Representative is responsible for overseeing and providing support at the Info desk to assist customers in a friendly and professional manner. The role involves handling cash transactions accurately, attending to customer inquiries, managing returns and exchanges, and ensuring customer satisfaction through excellent service delivery. Additionally, the representative will support the operation of Smaland and handle customer issues effectively. The position supports the overall customer service operations within the store, requiring coordination with other departments to maintain service efficiency and resolve customer concerns.

What You Will Do:

Cash Handling

• Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.

• Compute and record transactions ensuring 100% accuracy for all register transactions.

• Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.

Customer Interaction

• Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available for the customers providing bags/trollies as appropriate.

• Ensure that company's customers are well attended to by responding to their needs and working efficiently to minimize queues.

• Handle routine customer complaints promptly and courteously, ensuring maximum customer satisfaction.

• Greet and welcome customers on arrival at Smaland, ensuring the Smaland admission policy is explained in a friendly and professional manner.

• Make announcements and page customers (parents) if there is any issue with the children in the playroom area or general announcements.

Returns and Exchanges

• Ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the procedure quick and easy.

• Handle returns and exchange issues based on own judgment, experience, and authority given by the management.

• Use information from the Returns & Exchange desk to report product faults, safety issues, or transportation problems to management.

• Brief the Duty Manager on complaints that require management assistance.

System and Reporting

• Ensure all system procedures are adhered to as per policy/procedure.

• Prepare daily/weekly/monthly reports of transactions at the Returns & Exchange desk for reconciling with the cash till and accounts.

• Analyze trends on sales, profitability, and performance of the store.