UAEN1 | Customer Service Associate | Retail | M&S Dubai Al Futtaim Private Company (LLC)

Employer Active

Posted 9 min ago

Experience

2 - 4 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Business Administration(Management)

Nationality

Emirati (UAE)

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. The role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies. Success in this role requires strong customer service skills, a detail-oriented approach to store maintenance, and the ability to effectively recommend and sell products.


What You Will Do:

Customer Service


  • Engage with customers to provide a high level of service and assist with their needs.

  • Address basic customer complaints and escalate issues as needed.


Visual Merchandising & Store Maintenance


  • Ensure that the store is well-organized and adheres to company visual merchandising standards.

  • Regularly clean and maintain the sales floor to create an inviting shopping environment.


Stock Management & Inventory


  • Actively participate in receiving new shipments and restocking the store.

  • Help manage inventory and ensure the store is fully stocked.


Sales Support


  • Recommend products to customers based on their needs, focusing on upselling and cross-selling.

  • Stay updated on product information to make informed recommendations.


Cash Register Operation


  • Operate the cash register, process transactions, and follow company policies for handling payments.

  • Ensure accurate cash handling and maintain a clean and organized checkout area


Desired Candidate Profile

  • Customer Service Experience

  • Communication Skills

  • Attention to Detail

  • Sales Skills


What Qualifies You For The Role:

  • Previous experience in customer-facing roles with a focus on excellent service.

  • Strong verbal communication and interpersonal skills to interact with customers effectively.

  • Ability to maintain high store standards in terms of product organization and cleanliness.

  • Ability to recommend products and actively engage in upselling and cross-selling.

  • Experience in operating cash registers and following cash handling procedures.

  • Ability to work well within a team to achieve store goals.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Service Associate
  • Customer Advisor
  • Customer Relations
  • Customer Service
  • Store Associate
  • Sales Representative
  • Client Service Representative

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Al Futtaim Private Company (LLC)

Al Futtaim Private Company (LLC)

Jessica Misal - NA

Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)