Unit Manager Operations Landmark Leisure

Sales and Commercial Performance

• Working with operations team within assigned outlets and oversee the preparation of outlet budgets for your

geographical area of responsibility, present back to the Regional Operations Manager/Head of Operations.

• Work with team of team leaders to maximize sales and profitability of the outlet by identifying internal

opportunities.

• Work with team leaders and frontline staff to ensure strict controls are in place and to manage cost of goods

and staffing costs feeding back any concerns on an ongoing basis.

• Conduct in-store review in order to analyse customer profiles and make recommendations to the Regional

  
  

  Ops Manager/Head of Operations.

• Provide on-going feedback on local competition, event activities and make suitable recommendations.

• Conduct monthly reviews with your direct reports on SOP delivery and submit action plans with agreed

timelines on how any opportunities or areas of concern can be rectified or actioned.

Inventory Management / Procruement

• Seek feedback from the team and customers on satisfaction of redemption and merchandise items, and

provide feedback any concerns / comments to the Buying team.

• Work with procruement team to ensure that all new stock lines are communicated at unit level and that they

are available within the unit in a timely manner.

• Ensure pricing of merchandise agrees with the retail pricing on the corresponding warehouse weeky report.

• Monitor any product returns to the warehouse on a monthly basis and follow up with the warehouse as

necessary.

• Ensure the agreed number of lines are always available on the redemption counter as per policy.

• Work with procurement team to ensure that seasonal calendar of events is followed and product in

merchandise and redemption areas are most relevant.

Business Management & Development

• Identify new business opportinities within their units and try new ideas.

• Work with the Head of Operations / New Business Manager on the roll-out of new projects to agreed costing

and staffing levels.

• Keep abreast of local opportunities / Mall developments and report back your findings in a timely manner.

• Be aware of offers / promotions in competitor sites and liaise with Head of Operations / Marketing

Department on counter offers / suggestions.

Operational Standards and Management

• Work closely with team to move machines / games mointioring payouts to drive maxiuium revenue

possibilities from the current product mix.

• Ensure the store is in compliance with the Standard Operating Prodecures and Customer Service standards

• Ensure the stores is in compliance with the company policy on employment and state laws, health and safety

standards

• Ensure the store portray the company image in all aspects of personal presentation and adheres to the

company dress code as laid out by the Company

• Ensure store sales, promotions are planned effectively, executed and promptly and maintained professionally

at all times.

People Management

• Be a role model for your direct reports and lead by example in everything you do.

• Encourage open honest feedback from direct reports and follow up / action as necessary.

• Assist the Team Leaders in grievance handling and disciplinary actions as necessary.

• Ensure skill development of all staff within the business identifying future talent potential.

• Encourage and lead Team building / Customer care initiatives.