Home Jobs in Egypt Jobs in Cairo Customer Accounts Manager Jobs in Cairo Customer Accounts Manager

US CSR/Customer Account Manager


Posted on October 22, 2019

1 - 3 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

Email sent successfully.

Customer Support Representatives are responsible for all aspects of a customer s relationship with a company. They work closely with all customer-facing departments in a company to ensure that each customer receives the highest standards of service.
• They build relationships with the senior business and financial executives who influence purchasing decisions in customer companies. On a day-to-day level, they focus on maintaining relationships with technical decision makers such as the chief information officer, information technology director and information technology manager.
• They act as customer advocates to ensure that all departments understand customers requirements and respond with the right quality of service.
• They coordinate the work of technical teams to provide customers with the different services they need throughout their ownership of the products, including solution design, installation, training, user support and maintenance.
• Be the primary point of contact and build long-term relationships with customers
• Utilize, review and update the client database
• Keeping current clients satisfied and ensure we are delivering exceptional client service on a day-to-day basis
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Work with the Sales team to onboard and integrate new clients and developing existing client relationships
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful deliveries according to customer needs and objectives
• Forecast and track key account metrics
• Monitor and analyze customer s usage of our product

IT - Software Services

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Fluent English is must


US CSR/Customer Account Manager


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private