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User Experience Designer

Commercial International Bank

1 - 3 years Cairo - Egypt

Bachelor of Commerce(Commerce). Any Nationality


, Posted on May 25, 2018 1 Opening

Job Description

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Qualifications & Experience

Bachelor s degree in Business, Finance, Accounting or Information Technology or a related field

1 - 3 years of experience for User Experience Designer

Understanding of banking and financial services industry globally

Prior experience working in a fast growing business in emerging markets
Skills

Excellent command of English & Arabic Languages

Good Leadership and managerial skills
• Advanced marketing, negotiation, communication and problem solving skills
Responsibilities

Design, review, audit, test and deliver all User Interfaces (UI) Internet website, Internet Banking, Mobile Banking, ATMs, Phone banking and any other product/service that has a human-computer interface that is customer-facing.

Producing and maintaining necessary design documentation including but not limited to wireframes, flow diagrams, sequence diagrams, business requirements documents (BRD), functional requirements document (FRD), concept story boards.

Develop and conduct usability focus groups and prototype testing to test design concepts.

Support Digital Marketing head in strategy and planning of design projects and activities in accordance to annual strategies and plans.

Designing and maintaining CIBs User Interface and User Experience digital guidelines including and not limited to visual design, user interface patterns, typography, layout best practices, layout responsiveness and widgets.

Support in managing and maintaining the content over the public and internal websites

Manage agencies that support in front end design.
Policies, Processes, and Procedures

Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Recommend improvements to all the above to ensure design is a landmark activity of being a customer-centric organization.

Sharing insights on customer behaviors and interactions with digital advertising and business needs and provide recommendation to increase visibility and usage of both external and internal websites

Gather and evaluate user requirements in collaboration with product and channel managers and technology
Day to day Operations

Provide project plans from requirements gathering to testing and update progress reporting.

Follow the day-to-day operations related to own jobs in the Digital Marketing to ensure continuity of work.

Provide cross-functional leadership with stakeholders to ensure meeting of business objectives.
• Ensure reporting and on-time escalation of issues in addition to recommending preventive and corrective actions.
Compliance
Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.


Industry Type : Banking / Financial Services / Broking
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

User Experience Designer Information technology Auditing Web analytics Financial services Prototype Test design Visual Design Internet banking Design review Product service

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Commercial International Bank


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