User Support Officer
Sheikh Shakhbout Medical City
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role Overview
The User Support Officer provides first-level technical support, resolves user issues, and ensures smooth operation of IT services across the organization.
Key Responsibilities
- Provide desktop, hardware, software, and network support to end users.
- Log, track, and resolve incidents via ITSM systems.
- Troubleshoot issues related to laptops, printers, applications, and connectivity.
- Support onboarding/offboarding tasks such as account setup and device configuration.
- Escalate unresolved issues to relevant teams and follow up until closure.
- Ensure high customer satisfaction and timely response to IT requests.
Desired Candidate Profile
Qualifications
- Diploma or Bachelor s degree in IT or related field.
- 1 3 years of experience in IT support or helpdesk roles.
- Knowledge of Windows OS, Microsoft 365, and basic networking.
Certifications (Preferred)
- CompTIA A+
- ITIL Foundation
- Microsoft Certified Desktop Support
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- User Support Officer
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Sheikh Shakhbout Medical City
https://fa-eutv-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2160