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VAC7852 - Senior Manager Service Assurance

Ooredoo Group

Posted on December 11, 2019

10 - 11 years Doha - Qatar

Bachelor of Technology/Engineering(Other Engineering). Any Nationality

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Job Description

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The role is responsible to strategize and operationally enable the support of all Business Customers services and change requests. The role is also responsible to consistently meet & exceed Ooredoo’s Business Customers’ expectations as defined in the customer contracts, SLAs and by the telecoms regulator, avoiding any financial penalties. The role involves a high level of operational efficiency and commitment to maintain Ooredoo’s leadership status in the market.


Telecom / ISP

Finance / Treasury

Desired Candidate Profile

About You:
You should have at least

• 10 years experience in a telecommunications environment of which 3 years managing a Service Assurance team. • Knowledge of B2B Telecom products and latest technology trends. • Extensive experience in the day-to-day management of a highly-skilled technical work force • Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities. • Excellent written and verbal communication skills with multiple levels of the organization, including interaction with senior level stakeholders, internal and external. • Strong influencing and relationship management skills. • Self-driven and resourceful to achieve goals independently as well as take the team to the next level. • Ability to understand complex business processes and technical environments. • High level of IT literacy. • Knowledge of OSS and BSS Applications/Tools • Knowledge of ITIL, specifically the Design, Transition and Operate phases. • MSSP experience is a plus • Project Management experience is a plus

Minimum Qualifications:
• Bachelor degree in Engineering, preferably in Telecommunications.

• Preferably ITIL V.3 expert Certification level.

Keywords

VAC7852 - Senior Manager Service Assurance

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Ooredoo Group

About Ooredoo:
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:
Operations & Services is a major part of the company’s first line customer facing activities and has a significant role to play in both the achievement of customer satisfaction as well as service assurance as defined in the annual business plans. The Service Delivery & Assurance team offers delivery and support of a full range of complex and sophisticated solutions for Ooredoo’s Strategic Accounts, Commercial, Government and SME & SOHO customers.
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