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VAS Executive

Career Hunters

Posted on June 16, 2019

5 - 7 years Al Kuwait - Kuwait

Any Graduation. Kuwaiti

Opening 01

Job Description

EMAIL JOB
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MAIN PURPOSE OF JOB

To perform a variety of tasks related to telecommunication system administration. This role provides technical support for all communication channels related to Messaging & Content Services that includes SMS, Roaming Services, Content Management, … etc., for all stakeholders as well as perform troubleshooting and monitoring of all related platform.

JOB OBJECTIVES

Handle the daily technical support for large corporate accounts (opening/closing, VPN creation, O&M for SMS connectivity issues).
Liaise with the Marketing Department to create new services for different messaging content providers based on a standard service description documents.
Provide technical support for bulk messaging system and maintenance of Quota, SMS and connectivity issues.
Support the functionality and operation of all VAS services with commercial and SP’s.
Exercise expertise and knowledge of VAS products and the product life cycle.
Manage the design, implementation and planning groups for VAS products and services.
Liaise with sectors and departments to effectively respond to customer requests and any internal queries in order to ensure smooth processing of transactions.
Contribute to the development of Technology (VAS) policies, procedures and guidelines and participate in overseeing their implementation to ensure that all procedural/legislative requirements are fulfilled while delivering a high quality and cost-effective service to internal customers.


Competencies

Raising Performance
Pro activity
Entrepreneurial Orientation
Collaborative Working
Building and Maintaining Relationships
Delighting Customers
Being Commercial
Problem Solving and Innovation
Open Mindset
Living our Values with Passion
Commitment


Telecom / ISP

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

QUALIFICATIONS, SKILLS AND EXPERIENCE

Communication and interpersonal skills
Good Presentation Skills
Fluency in Arabic and English language
Excellent analytical and problem solving skills
Ability work under tight deadlines and pressure
Strong understanding about Telecom business and billing applications
Microsoft Office Suite (MS word, MS excel, MS PowerPoint, MS Access)
Solid understanding of business products and services in the mobile telecommunications space
Great IT skills combined with a good head for business

Keywords

Great IT skills combined with a good head for business

Easy Apply

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Our client is one of the leading Automotive company in Kuwait.

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