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Vendor Operations

Afaq Q Tech General Trading

Posted on August 28, 2019

1 - 2 years Riyadh - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
Guide & help seller for completing onboarding formalities & train them on internal tools.
.Regular interaction with sellers on replinishment and trouble shooting operational issues-like FC appoinment issues or listing issues etc
Handle various types of cases related to inbounding, product issues and customer complaints
Provide required inputs to seller to manage customer feedbacks
Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
Document processes & regularly update existing Sops
Review & suggest SOP changes required if any to the team basis input from Category managers
Assist Category team in identifying & configuring deals as per the guidelines
Handle various sets of daily, weekly and monthly business reports
Onboard new processes if required as per the business needs
I. Skills
Excellent written and oral communication skills in English
MS Excel proficiency ability to mine voluminous data for specific detail
Strong analytical skills
Strong interpersonal skills
Excellent listening skills
Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
II. Critical Qualities / Characteristics
Pace of implementation and consistency in performance
Willingness to take initiatives and additional responsibilities
Willingness to travel
Commitment and completion factor
Peer respect - establish and maintain cooperative working relationships
Creative and analytical problem solvers with passion for operational excellence
Identify areas of possible process improvements
III. Ability to
Multi task in a fast paced environment
Operate in the system with speed and accuracy necessary to meet Amazon standards
Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
IV. Operations
Meet and interact with sellers/vendors for initial process setup
Flag possible escalation, dive deep to recommend and implement corrective actions
Flag any updates received from stakeholders on process to Team Lead/Manager
Be part of client calls to raise challenges, lead, and document conference discussions
Audit tasks assigned to junior associates and report quality metrics
Train new staff and give feedback to the training team
Understand the processes across teams & work towards improving the same along with process experts

General Trading / Export / Import

Data Entry / Operations / Back Office Processing

Desired Candidate Profile

Bachelor s degree in any discipline
Fluent in English and Arabic
Note: The job is temporarily of 6 months. 1-2 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus


Vendor Operations


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Afaq Q Tech General Trading

Founded in the year 2005, Souq.com is one the largest e-commerce sites in the Arab world. The award-winning retail business and an online marketplace allow SMEs, merchants, brands and distributors to distribute their products online. The website claims to attract over 35 million visits to its cat alog which features over 1.5 million unique products from 30 different categories. Some of the most popular product categories featured on the website are consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. The company has its offices in UAE, Egypt, Saudi Arabia and Kuwait. It also has Product and Engineering centers in India and Jordan.

Souq has an employee base of more than 3,000 employees. The company offers competitive salaries and benefits to all its employees. Being a strong believer of employee-employer partnership, it promotes skill training, leadership development, and personal transformation to help them learn and grow along with the business.

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Website https://www.amazon.jobs/en/jobs/913334/vendor-operations

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