Areas of responsibility include Restaurants/Bars, if
applicable. Supervises daily restaurant
operations and assists with menu planning, maintains sanitation standards and
assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training
needed to accomplish goals, then implements plan.
5yrs as Restaurant General Manager or in
a similar position
experience is a must/ Independent Restaurant experience preferred
level 3 in Wine and Spirits or equivalent
CORE WORK ACTIVITIES
and manages employees. Manages all day-to-day operations. Understands employee
positions well enough to perform duties in employees' absence.
service and sanitation standards in restaurant, bar/lounge and room service
staffing levels to ensure that guest service, operational needs and financial
objectives are met.
Food and Beverage Team
interpersonal and communication skills to lead, influence, and encourage
others; advocates sound financial/business decision-making; demonstrates
honesty/integrity; leads by example.
and builds mutual trust, respect, and cooperation among team members.
as a role model to demonstrate appropriate behaviors.
the developmental needs of others and coaches, mentors, or otherwise helps
others to improve their knowledge or skills.
specific goals and plans to prioritize, organize, and accomplish your
and maintains the productivity level of employees.
the leadership, vision and direction to bring together and prioritize the
departmental goals in a way that will be efficient and effective.
compliance with all food & beverage policies, standards and procedures
by training, supervising, follow-up and hands on management.
compliance with all applicable laws and regulations.
compliance with food handling and sanitation standards.
staff understands local, state and Federal liquor laws.
and maintains open, collaborative relationships with employees and ensures
employees do the same within the team.
guidelines so employees understand expectations and parameters.
alcohol beverage service in compliance with local laws.
Exceptional Customer Service
services that are above and beyond for customer satisfaction and
service by communicating and assisting individuals to understand guest needs,
providing guidance, feedback, and individual coaching when needed.
day-to-day operations, ensures the quality, standards and meets the
expectations of the customers on a daily basis.
leadership in guest hospitality, exemplifies excellent customer service and
creates a positive atmosphere for guest relations.
employees to provide excellent customer service.
as the guest service role model for the restaurants, sets a good example of
excellent customer service and creates a positive atmosphere for guest
guest problems and complaints.
with guests on an informal basis during meals or upon departure to obtain
feedback on quality of food and beverage, service levels and overall satisfaction.
corrective action is taken to continuously improve service results.
guest satisfaction as a component of departmental meetings with a focus on
service delivery in outlets to ensure excellent service from point of entry to
departure (e.g., greeting from hostess, speed of order taking and food and beverage
delivery, fulfillment of special requests, collection of payment &
invitation to return).
information to supervisors, co-workers, and subordinates by telephone, in
written form, e-mail, or in person.
information and evaluating results to choose the best solution and solve
servers and hosts on the floor during meal periods and high demand times.
good quality products and presentations.
daily shift operations in absence of Assistant Restaurant Manager.
the financial aspects of the department including purchasing and payment of
Marriott International is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability, veteran status
or any other basis protected under federal, state or local laws.