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Venue Manager - Akira Back

W Hotels

Posted on July 7, 2020

5 - 6 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Job Summary
Areas of responsibility include Restaurants/Bars, if
applicable. Supervises daily restaurant
operations and assists with menu planning, maintains sanitation standards and
assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training
needed to accomplish goals, then implements plan.

5yrs as Restaurant General Manager or in
a similar position

experience is a must/ Independent Restaurant experience preferred

level 3 in Wine and Spirits or equivalent
Day-to-Day Operations
• Supervises
and manages employees. Manages all day-to-day operations. Understands employee
positions well enough to perform duties in employees' absence.
• Maintains
service and sanitation standards in restaurant, bar/lounge and room service
• Reviews
staffing levels to ensure that guest service, operational needs and financial
objectives are met.
Food and Beverage Team
• Utilizes
interpersonal and communication skills to lead, influence, and encourage
others; advocates sound financial/business decision-making; demonstrates
honesty/integrity; leads by example.
• Encourages
and builds mutual trust, respect, and cooperation among team members.
• Serves
as a role model to demonstrate appropriate behaviors.
• Identifies
the developmental needs of others and coaches, mentors, or otherwise helps
others to improve their knowledge or skills.
• Develops
specific goals and plans to prioritize, organize, and accomplish your
• Ensures
and maintains the productivity level of employees.
• Provides
the leadership, vision and direction to bring together and prioritize the
departmental goals in a way that will be efficient and effective.
• Ensures
compliance with all food & beverage policies, standards and procedures
by training, supervising, follow-up and hands on management.
• Ensures
compliance with all applicable laws and regulations.
• Ensures
compliance with food handling and sanitation standards.
• Ensures
staff understands local, state and Federal liquor laws.
• Establishes
and maintains open, collaborative relationships with employees and ensures
employees do the same within the team.
• Establishes
guidelines so employees understand expectations and parameters.
• Monitors
alcohol beverage service in compliance with local laws.
Exceptional Customer Service
• Provides
services that are above and beyond for customer satisfaction and
• Improves
service by communicating and assisting individuals to understand guest needs,
providing guidance, feedback, and individual coaching when needed.
• Manages
day-to-day operations, ensures the quality, standards and meets the
expectations of the customers on a daily basis.
• Displays
leadership in guest hospitality, exemplifies excellent customer service and
creates a positive atmosphere for guest relations.
• Empowers
employees to provide excellent customer service.
• Acts
as the guest service role model for the restaurants, sets a good example of
excellent customer service and creates a positive atmosphere for guest
• Handles
guest problems and complaints.
• Meets
with guests on an informal basis during meals or upon departure to obtain
feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures
corrective action is taken to continuously improve service results.
• Incorporates
guest satisfaction as a component of departmental meetings with a focus on
continuous improvement.
• Manages
service delivery in outlets to ensure excellent service from point of entry to
departure (e.g., greeting from hostess, speed of order taking and food and beverage
delivery, fulfillment of special requests, collection of payment &
invitation to return).
• Provides
information to supervisors, co-workers, and subordinates by telephone, in
written form, e-mail, or in person.
• Analyzes
information and evaluating results to choose the best solution and solve
• Assists
servers and hosts on the floor during meal periods and high demand times.
• Recognizes
good quality products and presentations.
• Supervises
daily shift operations in absence of Assistant Restaurant Manager.
• Oversees
the financial aspects of the department including purchasing and payment of
Marriott International is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability, veteran status
or any other basis protected under federal, state or local laws.

Hotels / Hospitality

Sales / Business Development


Venue Manager - Akira Back


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W Hotels

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.

Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.

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