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vHealth - Client Services Manager MEA - 48564BR


5 - 6 years United Arab Emirates - United Arab Emirates

Any Graduation. Any Nationality

, Posted on May 9, 2018 1 Opening

Job Description

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Family Summary/Mission:
Aetna International are looking for an outstanding Client Manager to develop Aetna s vHealth sales, service and retention efforts in the MEA region.
The main focus of the role is to achieve enrolment and utilisation targets for Aetna s vHealth proposition across their insured book of business.
He/she will ensure the best service possible for Aetna vHealth corporate and SME insured clients.
Position Summary/Mission:
The Client Manager will support the Head of Business Development in achieving sales and retention goals for Aetna insured clients for vHealth in the MEA region, focusing on member enrolment and utilization. The Client Manager will conduct effective, consultative, relationship-based selling and retention.Leverage Care Management, Operations and Network resources to provide the necessary technical, clinical and business content to insured Aetna vHealth customers as needed.Understand and maintain knowledge of Aetna s insured client contacts; their background, drivers and specific business needs in respect of Aetna vHealth.Responsible for relationship development - (customer, broker and internal), focusing on removing barriers to vHealth enrolment and utilization. Support the Aetna vHealth Medical Director with customer on-site clinics at member workplaces across the Dubai metro-area. Ensures that the MEA Insurance Sales & Client Management teams are continually aligned with Aetna s vHealth value proposition. Maintains awareness of the virtual primary care competitive landscape. Co-ordinates Aetna vHealth marketing efforts for the MEA region. Ensure knowledge of and compliance with Aetna Quality & Integrity policies, as well as regional insurance and telemedicine regulations. Background / Experience Desired:
Ideally 5 years post-graduate experience. Minimum 3 years -specifically in an account management/development role in the MEA region, including Dubai. Proven track record of relationship building and over-achieving retention targets Healthcare experience in a commercial environment. Outstanding influencing, interpersonal and networking skills. Educational Requirements:
Education to Bachelor Degree level Fluent in English Language #LI-BR1

Industry Type : Insurance
Functional Area : Helpdesk / Customer Service / Telecalling


Service Healthcare Account management Subject Matter Expert Client management Relationship building Metro Policies telemedicine Operations management

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Aetna is a US based healthcare benefits company and deals in a comprehensive range of health insurance products and related services including group life, pharmaceutical, medical and disability plans. The company was founded by Eliphalet Adams Bulkeley in 1853 and has a remarkable history of success ful growth over 160 years.

It currently offers an array of benefits to thousands of people in over 100 countries. With offices across the US, Europe, India, the Gulf and South East Asia, the company enjoys international capabilities and a strong global presence. Its Dubai office serves Africa, the Middle East, Indian Sub-Continent and Indian Ocean.

The company prides itself on its team of forward thinking people who are constantly driven to innovate and has over 55,000 employees. It contributes to the growth of its people by offering rewarding career opportunities, dynamic work culture, and continuous skills enhancement and constantly drive them to provide quality health care to the masses.

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