Vice President Client Service Engineering AI Automation
First Abu Dhabi Bank
Employer Active
Posted 7 hrs ago
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Experience
10 - 15 Years
Job Location
Education
Bachelor of Technology/Engineering
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Program Management
Key Responsibilities
AI-enabled Service Journey Reimagination
- Lead the redesign and governance of client and operational service journeys using AI-driven automation
- Drive end-to-end optimization by embedding machine learning, natural language processing, robotics, and intelligent process automation
- Establish standards, controls, and guardrails for responsible AI adoption across services
Service Delivery and Performance Management
- Ensure delivery, scalability, and sustainability of AI automation initiatives across domains
- Coordinate cross-functional teams spanning business, technology, risk, and operations
- Define, monitor, and report KPIs including adoption, ROI, scalability, client experience, and risk outcomes
Stakeholder Engagement and Change Leadership
- Engage senior stakeholders across business domains to align priorities and execution plans
- Champion agile delivery, innovation, and continuous improvement
- Apply structured change management approaches to support adoption and value realization
Continuous Improvement and Innovation
- Identify ongoing opportunities for process improvement aligned to AI automation priorities
- Contribute to structured toolkits, playbooks, and frameworks for consistent service delivery
- Promote best practices and reuse to accelerate outcomes and reduce delivery risk
Reporting and Communication
- Provide regular updates to senior management and governance forums on progress, risks, and decisions
- Prepare, contribute to, and present materials for executive committees and governance bodies
- Ensure transparent reporting on benefits realization, delivery health, and risk management
Desired Candidate Profile
Ideal Profile
- Extensive experience leading large-scale transformation or automation programs within banking or financial services
- Strong background in AI-enabled process optimization and service engineering
- Proven ability to lead cross-functional teams and influence senior stakeholders
- Solid understanding of delivery governance, benefits tracking, and risk management
- Experience with change management frameworks is desirable
- Strong communication, analytical, and executive presentation skills
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Engineering
Keywords
- Vice President Client Service Engineering AI Automation
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First Abu Dhabi Bank
First Abu Dhabi Bank is the UAE s largest bank and one of the world s most secure financial institutions, providing a comprehensive range of corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for strong governance, innovation-led transformation, and a commitment to delivering efficient, secure, and client-centric services across its regional and international footprint.