Abacus Technology is seeking a Systems Administrator to provide technical support VTC and multimedia systems at Al Udeid AB. This is a full-time position.
Provide engineering and O&M support for VTC and multimedia systems to ensure resources and services are operational and available with minimal interruption. Perform all technical support and O&M activities for VTC and multimedia systems. Provide Tier 1 and 2 technical support for VTC and multimedia system issues. Monitor VTC network performance and conduct daily system/equipment checks to ensure connectivity and effective operation. Schedule, coordinate and manage VTC resources, conference rooms, calendars and bridges. Set-up, establish and connect secure and non-secure VTC calls and bride connections. Assist local facilitators with conference room with set-up VTC and operations. Provide training and technical assistance in troubleshooting equipment and connections as required. Provide on-site technical support during DV-hosted (O-6 and above) VTCs. Install, configure, upgrade and maintain VTC suites, desktop VTCs, and audio/visual systems and equipment. Monitor and control VTC performance, utilization and capacity to ensure optimal system performance, availability, serviceability and recoverability; and report vulnerabilities or deficiencies to government technical representatives. Evaluate new requirements, conduct site surveys, research and recommend solutions. Plan, engineer, design and integrate approved solutions. Formulate strategies, develop plans and prepare technical documentation for the integration of new VTC technologies into existing infrastructure. Evaluate existing infrastructure, research current technologies/solutions. Provide hardware/software upgrade and replacement recommendations for end-of-life/end-of-support COTS products to government technical representatives. Recommend network design changes/enhancements for improved system availability and performance. Assist with tracking and management of COTS licenses, warranties, service level agreements renewals for VTC and multimedia systems equipment and software. Support on-demand and ad-hoc multimedia requirements. Develop and maintain up-to-date VTC and multimedia systems and architecture engineering, installation, configuration baseline and accreditation drawings, diagrams and documentation. Update and publish system diagrams and drawings semi-annually or as directed by the government. Develop and submit a VTC/Multimedia Systems Monthly Status Reports.
2 years experience in VTC and multimedia support. Associates degree in related field. Additional years of experience may be substituted for degree requirements. Must be Security and Cisco Video Network Specialist certified. Experience with Cisco tools and technologies including: Telepresence Management Suite (TMS); Conference Room Codecs; Desktop VTC Endpoints; and Multipoint Control Units/Bridges. Knowledge of IP and ISDN Gateways. Experience with AV interface, distribution, streaming, switching, processing, and control systems (e.g. Crestron, Extron, AMX, RGB Spectrum). Experience with audio systems (e.g. amplifiers, mixers, speakers); displays and projectors; video/data walls; and CATV. Must have experience with hands-on software and hardware troubleshooting. Must be customer service oriented and able to demonstrate strong communication skills and problem-solving abilities. Able to interact professionally with all levels of an organization. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.