VMWare Technical Support

Duties and Responsibility
Open, update and report on customer cases opened through ticketing system.
Apply basic technical support skills to handle customer incidents and case resolution.
Communicate technical issues to both internal and external customers quickly in a fast-paced customer critical environment.
Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution.
Understand VCE s technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings.
Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.
Validate technical information and issues early warnings and shares information as needed.
As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.
Key Skills:
- VMware ESX
- Virtualization
- Storage
- VMware vSphere
- VMware vCenter
- VMware Server
- Cisco Routers

Key Skills:
- VMware ESX
- Virtualization
- Storage
- VMware vSphere
- VMware vCenter
- VMware Server
- Cisco Routers