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VP- IT Operations

Client of ThinkTech

Posted on June 11, 2018

8 - 10 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering(Computers). Any Nationality

Opening 01

Job Description

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Job Purpose
To ensure the operational continuity and reliability of the currently deployed IT infrastructure of the Group, including all IT systems, networks, databases, as well as oversee the provision of day-to-day 1st and 2nd line support to business users across the Group.
Main responsibilities and accountabilities of this role:
Leadership and Transformation:
Lead transformation, sets the tone and challenge current process/practices.
Lead service delivery governance by balancing between the need of the internal customer and the cost of service deliver.
Provide leadership and direction to the team in achieving department s goals and objectives.
Strategic:
Participate in the formulation of the IT functional strategy by providing inputs from an IT Infrastructure perspective, and ensure IT Infrastructure requirements are incorporated into the functional strategy.
Review the budget requirements of the IT Infrastructure function, and accordingly participate in the development of the budget of the IT Department.
Functional:
Oversee the development and testing of disaster recovery plans in line with business continuity requirements during any outage, also to prevent any data loss through implementation of backup plans in order to ensure uninterrupted functioning of all IT servers & conduct regular data backup.
Manage the entire data-centre operations (including applications, internet and intranet services), facility administration, technical support and network support as well as the day-to-day management of staff.
Oversea the IT service catalogue and associated SLA with different businesses and corporate departments of the Group.
People Management:
Ensure that team members are acquainted with the changing situation and the developments of Al Tayer Group.
Lead and Manage succession planning as strategic initiative (e.g. Identify successors for all critical roles and developing individuals who have potential for further growth within the Department).
Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher-level roles.
Prepare performance evaluation and appraisal reports of direct reports to assess subordinates productivity and progress, and identify training needs of team members to improve efficiency and ensure conformity with standard procedures and practices.


IT - Software Services

Desired Candidate Profile

Education/Certification and Continued Education
Graduate or Post Graduate Degree in Information Technology or Computer Science Engineering
Years of Experience
Minimum of 8 -10 years of experience in managing a multi-site IT infrastructure.

Keywords

Technical support Information technology Disaster recovery Computer science IT operations Business continuity Intranet Operations Formulation Succession planning

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Client of ThinkTech


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