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ibis Amman

1 - 2 years Amman - Jordan

Any Nationality

, Posted on May 29, 2018 1 Opening

Job Description

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Key tasks
General Missions
Ensures the service (set up, training, service, clearing) with the customer, at the point of sale where he is assigned according to his concept of restoration (restaurant, meeting room, breakfast service, bar, terrace). Provides a quality service both in terms of reception and customer service.
Main responsibilities
As part of the Actors initiative aimed at developing its multi-competency, responsibilities may have to evolve according to the targeted qualification (Qualified, Expert, Leader)
Customer relationship
" Reserve a warm and personalized welcome to the client
Provides attentive service and adapted to the client's constraints
Is attentive to the customer's remarks and ensures their follow-up
Establishes good relationships with the customer, advises and retains
Enhances its catering offer
Is attentive and respects the customer's request
Contributes to the loyalty of the customers by its quality of serviceBusiness technique / production
" May need to receive and control goods
Performs: the establishment of the point of sale and the backs the reception and the service to the customer the cleaning and the storage of the room and the backs after the service
Get informed before each start of service about the composition of the dishes and any breakages
Adapts its organization and pace of work according to the influx, events and clients
Ensures the durability of the material made available
Ensures close and permanent communication and cooperation with the kitchen to ensure a quality service.Commercial / Sales
Optimize the average ticket Management
" Is involved in achieving the objectives of its service: by respecting the procedures and internal controls applied in the hotel
Contributes to the good management of crockery and small equipment avoiding breakage
may be required to participate in inventories
May have to place orders for goods, taking care to adapt stocks for consumption Hygiene / Safety of persons / Environment
" Ensures the cleanliness of its workplace and food safety by respecting HACCP hygiene rules on a daily basis

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


Customer service Catering Customer relationship Food safety Management commercial sales Service quality Training Ticketing HACCP

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ibis Amman

Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.

AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world

AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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