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Waiter

The Westin Dubai Mina Seyahi Beach Resort & Marina

Posted on September 13, 2019

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Job responsibilities will include, but not limited to the
following:
To report for duty as per schedule, clean and tidy and
wearing the correct uniform as per the standard of performance manual
• To
strive to anticipate client needs wherever possible and react to these to
enhance client satisfaction
• To
oversee the waiters, captains during service and offer assistance when
necessary.
• To
maintain all food and beverage service standards.
• To
greet guests on arrival, offer menus and drinks.
• To
take the orders and be fully conversant with the menus, offering suggestions
where possible.
• Ensure
that the presentation, quality and quantity of the food is up to the Waves
restaurant standards and remain so.
• To
carry out any duties as may be requested by the Manager in his absences.
• To
carry out any other supervisory, administrative or service related tasks as may
be assigned.
• To
assist all other F&B Departments in Le Meridien as and when required
according to business needs.
• To
attend departmental communication meetings, trainings and to ensure that all
staff operates in line with the instructions received
• To
report any maintenance defects to the engineering department and follow up.
• To
act according to the complaint handling standards and procedures.
• To
acknowledge returning/regular clients.
• To
comply with hotel and company mandatory requirements for fire, health and
safety, licensing and employment and to ensure that members of the team are
also aware of these requirements and are working in accordance with the
requirements
• To
give full cooperation to any client or colleague requiring assistance in a
prompt, caring and helpful manner.
To move into this position, you should
have
Customer
Focus
• Actively seeks feedback from customers
rather than wait for complaints.
• Is always concerned with maintaining
standards accuracy and quality.
• Consistently produces error free output.
Leadership
• Coaches team members on the job, gives
demonstrations for on the job training.
• Uses questions in coaching style to
encourage others to solve problems themselves.
• Lead by example, displays behaviors that
reflect the desired work norms and values.
• Allows individuals to complete tasks on
their own but provides support when required
Team
Work
• Willing to share freely knowledge,
information, ideas and experience to assist others.
• Works with and supports others as part
of a team both within and across functions.
• Shows awareness / sensitivity /
tolerance towards cultural differences by moderating own cultural
behaviors.
• Understands the needs to work together
to create an environment of cooperation and mutual responsibility.
• Gives credit and recognition to others.
• Distributes work equally and according
to the abilities of the team.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Waiter

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The Westin Dubai Mina Seyahi Beach Resort & Marina


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