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Waiter / Waitress

Intercontinental Hotels Group

Posted on May 2, 2019

2 - 3 years Manama - Bahrain

Diploma(Hotel Management). Any Nationality

Opening 01

Job Description

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Located in the business and leisure hub of the city, InterContinental Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama.
The hotel offers 321 spacious rooms including 3 Club floors and 31 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler.
From sophisticated dining experiences to a taste of traditional romance, InterContinental Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental Regency Bahrain promises to delight your palate.
Your day to day
Duties and responsibilities
• Is able to do cashiering using micros
• Is able to up sell the products and drives for results on a daily basis
• Reports complaints and comments to the Supervisor / Manager.
• Communicate effectively with peers and customers.
• Participates in training sessions and meetings when required.
• Promote teamwork and quality service
• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
• Makes pre-service preparations and gets ready for service.
• Sets up table accordingly to order.
• Fetches serves food and drinks.
• Serves food as per order.
• Is always punctual, smart and well groomed.
• Reports to Captain positive and negative guest comments.
• Reports health and safety hazards to Captain.
• Performs related duties and others as maybe assigned by Captain
• Promotes and maintains good public relations with customers patronizing the Bar.
• Observes customers to fulfil additional requests and regulate extra revenue.
• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
• Being attentive to guest requests
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guests questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Interact with guests to ensure expectations are being met.
• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests
• Accurately and promptly fulfilling Guests requests
• Anticipate Guests needs
• Maintain a high level of knowledge which affects the Guest experience
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
• Tidies up tables and stations before, during and after service.
• Reports health and safety hazards to Captain.
• Participates in training sessions and meetings when required.
• Is familiar with hotel fire and emergency procedures.
• Keeps all equipment s, set-ups and displays clean and tidy.
• Make sure glasses are washed, dry and that their replenishment are in accordance with flow of business.
• Reports defective equipment, and health and safety hazards to Head Bartender or Assistant Bars Manager.
• Should be familiar with hotel fire and emergency procedures.
• Ensure restaurant operating equipment is clean and in working order
• Maintain responsibility of cleanliness of all menus and drink menu
• Carry food and beverage trays in a safe manner to minimize breakages
• Perform other duties as assigned.
• Ensure that all the policies of the F&B management are followed in the operation
What we need from you
He/She is co responsible for maximizing effective teamwork and development, serving all food and beverage as required by hotel brand standards and maintaining overall levels of courtesy, service and cleanliness in the restaurant area.
Requirements include acceptable experience in the five stars hotel Restaurant's operation in a high level hotels operations role and good communication skills
This job requires ability to perform the following:
• Moving about the facilities
• Carrying or lifting items weighing up to 50 pounds
• Handling food, objects, products and utensils
• Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when interpreting results, giving and receiving instructions, and giving training
• Problem-solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which can include, accommodation, uniform and free meals on duty. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
Find out more about working in Bahrain here:
Join IHG Careers Bahrain

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Intercontinental Hotels Group

Founded in 1988, InterContinental Hotels Group (IHG) is one of the leading hotel groups in the world. The group owns nearly 5,100 hotels and more than 750,000 rooms in almost 100 countries. During 2015, the company had more than 175 million guest nights. Its brands are present in 13 of the 20 larges t hotel markets. In UAE, the hospitality chain has its presence in Dubai, Abu Dhabi and Fujairah. The hospitality giant’s portfolio of brands includes: • InterContinental® Hotels & Resorts• Kimpton Hotels & Restaurants• Holiday Inn• Holiday Inn Express• Crowne Plaza Hotels & Resorts• Hotel Indigo• Staybridge Suites• Candlewood Suites• EVEN Hotels• HUALUXE Hotels and ResortsIHG's aim is to create ‘Great Hotels Guests Love’. Towards this goal, the group is committed to introducing more rooms in its ever-growing portfolio of hotels not just in existing locations but beyond too. The company also aims to reduce the carbon footprint and water use to promote eco-friendly travel amongst its guests.The company welcomes hospitality professional to join its teams with a promise to offer numerous benefit and opportunity that comes with working for a global organization. IHG encourages people to bring their individual passions and ambitions and support its employees in realizing their goals.
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