Waiter Waitress - Pool

Rosewood Abu Dhabi

OVERVIEW/BASIC FUNCTION:

To be the link between the guests and the GLO Bar and Pool area; to oversee and assist the guests needs during their stay and provide personalized service. To be responsible for gathering preferences and information so the guests recognition is ensured for their next visit; to take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Assist in the maintenance of the restaurant area and equipment.

RESPONSIBILITIES:

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Ensure that standards are maintained at a superior level on a daily basis.

Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.

To ensure hotel standards are maintained at a superior level on a daily basis.

To respond to guest inquiries on pool activities and timing, as well as on Spa & Resort, Spa Menu, Fitness Programs and other information regarding the facility and services.

To inspect pool area at the start, during and at the end of shift to ensure that the set-up of the department is in accordance with established standard.

To ensure all pool chairs are being set up as per standards.

To check and replenishes amenities at the start, during and at the end of the shift.

Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurants.

Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.

Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

Maintain complete knowledge and comply with all departmental policies/service procedures.

Maintain complete knowledge of P.O.S. and manual systems.

Complete opening side duties as assigned:

a. Check quality and amount of all restaurant stock and supplies using checklist.

b. Fold napkins.

c. Requisition all necessary supplies and transport from storeroom to restaurants.

d. Set tables according to service standards

e. Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service

standards.

f. Ensure a sufficient supply of all silverware, glassware and chinaware for service.

g. Prepare all cold food items (cereals, fruits and salads).

h. Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.

i. Set up side station with supplies and equipment.

Take guests food and beverage orders, utilizing suggestive selling techniques.

Record order of guest following departmental service procedures.

Input order into system and ensure transmission of food orders is verified by kitchen.

Legibly document orders when system is down and distribute food orders to kitchen.

Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.

Open and serve wine/champagne bottles in accordance with departmental standards.

Make all varieties of coffee in accordance with the departmental standards.

Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.

Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

QUALIFICATIONS:

Experience: Minimum three years experience as a Waiter/Pool Attendant.

Education: High school diploma.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.