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Waiter/Waitress (Restaurant)

Sofitel Dubai Downtown

1 - 2 years Dubai - United Arab Emirates

Any Nationality


, Posted on March 14, 2018 1 Opening

Job Description

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JOB RESPOSABILITIES:
The Waiter/Waitress as ambassador of Sofitel Dubai Downtown is required to actively promote the quality image of the company and the hotel at every opportunity.
As a Waiter/Waitress you are the front of the department, your role will include key responsibilities such as:
- To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Dubai Downtown Standards of Performance.
- To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
- To carry out any other reasonable duties and responsibilities as assigned.
- To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and Manager.
- To perform opening and closing procedures established for the place of work as assigned.
- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
- To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
- To ensure that the place of work and surrounding area is kept clean and organized at all times.
- To handle guest enquiries in a courteous and efficient manner.
- To establish a rapport with guests maintaining good customer relationship.
- To monitor operating supplies and reduce spoilage and wastage.
- To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
REQUIREMENTS:
We are looking to appoint a Waiter/Waitress for the stunning 5* Sofitel Dubai Downtown who thrives in a high pressured and rewarding team environment and is looking for a career with a hospitality leader.
The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
1-2 years restaurant service experience
Strong guest and employee interpersonal skills
Guest experience centric
Strong beverage/wine knowledge
Fluent in English


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Waiter/Waitress (Restaurant) Hospitality Service Customer Relationship Operations Interpersonal Skills Sub

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Sofitel Dubai Downtown


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