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Waiteress

Dubai World Trade Centre

Posted on July 3, 2018

1 - 3 years Dubai - United Arab Emirates

Diploma. Any Nationality

Opening 01

Job Description

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Job Purpose:
Deliver quality service, creativity and high level of guest satisfaction to ensure repeated business. Ensure the Product and Services are well executed as per DWTC Standards. To ensure all operating equipment required are readily available in all areas of F & B Operations.
Core Duties & Responsibilities:
• Ensure productivity, quality of products/services are delivered to the guest.
• To continuously innovate/create new ideas to remain competitive in the market.
• To focus on guest needs and deal with them promptly and efficiently.
• Demonstrate a thorough knowledge of Food and Beverage products and Promotions.
• Ensure grooming and hygiene standards are implemented and fully adhered to.
• Willingness and ability to Sell or influence others through suggestive selling.
• Assess customers' needs and preferences and provide recommendations/suggestions.
• Ability to work cohesively with fellow colleagues and deliver together
• Work in close cooperation with the Production, Stewarding, Fleet and others.
• To protect all DWTC assets during event within or outside DWTC
• To ensure safe handling of all operating equipment during operations
• To ensure opening and closing inventory are carried out as per set procedures
• To support physically in logistic movement of the event requirement.
• To attend regular trainings conducted or scheduled by Management or HR.
• To continuously seek opportunities to develop self and improve knowledge.
• Follow and implement the DWTC Policies and Procedures.
• Follow Hygiene and Food Safety Procedures.
• Follow operations guidelines as directed by the Management.
• Handle cash / micros transactions as part of overall cashiering duties
• Upselling skills to sell and promote F&B products
• Report all financial transaction and sales reports as per set procedures.
• To ensure operations checklist are used and served its purpose for a smooth operations.
• To support the cost & quality control measures on day to day operations
set by the Hospitality Management.
• Flexibility to work in other outlet or new assignment in order to meet the business demands.
• In addition flexible in working hours and days as per business requirement where and when overtime is requested by the management.
Formal Education:
High school Diploma or a graduate in any relevant courses
or
A minimum of 1 year experience in Food and Beverage Operations and
Restaurant and Bar in similar size establishments
Basic Hygiene Certificate/HACCP Awareness (Preferably)
Special Qualification : Able to read, write and speak in English
Arabic Speaking is an added advantage
Work Experience:
A minimum of 1 year experience in Food and Beverage Operations and
Restaurant and Bar in similar size establishments
Knowledge/Familiarity in Micros is a plus.
Skills & Knowledge:
The ideal candidate should have an outgoing and friendly attitude with a high aptitude for customer care.
Effective Communication and Interpersonal Skills
Understanding Hotel/ Outlet Food and Beverage Operations
Technical Knowledge
Complaint Handling


Advertising / PR / Event Management

Chefs / F&B / Housekeeping / Front Desk

Keywords

Customer service Hospitality management Manager Quality Control Food safety Interpersonal skills guest satisfaction Complaint handling Service quality Cash handling Inventory

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Dubai World Trade Centre


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