Waitress - Link@Sheraton

POSITION PURPOSE
To assist in the service of a quality food & beverage product to customers. To assist in the development of food & beverage products and services. To answer guest requests and resolve guest problems.
ESSENTIAL FUNCTIONS
- To project a pleasant and positive professional image to all guests at all times
- Manage cultural needs and expectations of guests
- Upselling and identification of additional revenue opportunities
- Maintain and adhere to billing policies and procedures
- Punctual attendance to each shift
- Maintain positive teamwork spirit at all times
- Accurate and timely delivery of orders to guests
- Assist Assistant Venue Managers in training new team members
- Assistance in overcoming logistic issues in serving a timely food/beverage product in acceptable quantity, presentation and consistency
- Completion of Progress Training & participation in Progress related activities
- Support of Departmental objectives
- Ensure wastage is kept to a minimum
QUALIFICATION STANDARDS
- Minimum 1 - 2 year experience in 5 star hotel
- Must be able to read and write to facilitate the communication process
- Requires good communication skills, both verbal and written
- Be aware of Health, Safety & Fire regulations and that they too abide by their terms
- Maintain high standards of personal hygiene at all times
- Totally embrace the philosophy of guest and customer service and owns the guests
- Identify yourself with the hotel s brand and operating philosophy
- Strive to achieve satisfaction and delight of our customers
- Play as a team to achieve common goals